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CIT Transaction Download Errors

System

This discussion was created from comments split from: CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect.

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Windows

Comments

davidwhood

I'm getting a variety of errors since the 19th or 20th. A deactivate/reactivate does not work. Says it can't find my CIT accounts.

Quicken Anja

Hello @davidwhood,

Thank you for taking the time to post in regard to this issue. This issue has been escalated to our teams and is currently being investigated under ticket CTP-18254.

If you are experiencing this issue, please submit your log files through Help > Report a Problem in Quicken

Once you've submitted them, please let us know here so we can make note of your report.

We appreciate everyone's patience and the additional information you've provided while this is being investigated.

Thank you!

davidwhood

I have. The connection failed window prevents reporting it from there so here is the screen shot.

grubens

I have submitted my logs as I am experiencing this problem. Please note I am using Quicken for Windows; I am not on a Mac.

pdallen1970

Uploaded. First 2 tries was "unable to connect" this time it was CC-601, an error about not being able to find an account with a non-zero balance.

danielwilson9304

Keep getting a CC-501 error when trying to sync for the last several days. Other institutions work fine. Anyone else experiencing the same?

mshiggins

@danielwilson9304 please confirm the financial institution - CIT Bank or Citi Bank?

mallengold

Even with a reset it's still erroring, Quicken trouble ticket submitted

Quicken Anja

Hello @grubens,

Thanks for chiming in and submitting! Your comment has been moved to the Windows thread instead.

We'll get your details and files added to the ticket.

Thank you!
(CTP-18254)

Quicken Anja

Hello @pdallen1970,

Thanks for chiming in and submitting as well as providing these additional details.

We'll get your details and files added to the ticket. However, it seems your email for your Community Profile may be different from your Quicken ID. Therefore, I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!
(CTP-18254)

Quicken Anja

Hello @danielwilson9304 & @mallengold,

Thanks for both chiming in and providing additional details and error codes that you're seeing. I can see you've both submitted a problem report—we appreciate you doing that.

The issue is being investigated, and we'll get your details and files added to the ticket.

Thank you!
(CTP-18254)

danielwilson9304

I am getting a different error message this morning CC-602 (I think) telling me you can't find a CIT account (not CitiBank … it's CIT) with a balance greater than zero

danielwilson9304

CIT (not CitiBank … CIT)

Quicken Laura

Hi @danielwilson9304,

Did you mean to report the CC-602 error, or were you referring to the CC-601 or CC-502 error?

Please let me know so I can make sure I’m understanding the issue correctly.

danielwilson9304

It is now saying CC-800 error saying my account has been deleted (it hasn't) and that I should try adding the account again. I did that and I am getting the same error message. I will press "Report a Problem" again so you can see

Quicken Laura

Thank you for submitting the report. I can see the error on our end.

Typically, you can resolve the CC-800 error by deactivating and then reactivating the affected account(s). Before proceeding, I recommend backing up your Quicken file. Once you’ve done that, please follow the steps below:

First, you'll need to deactivate the affected accounts:

Select Tools > Account List

If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab

When finished, close the Account List

Second, reactivate the accounts:

Select Tools > Add Account
Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
- For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
- Select Add to Quicken for new accounts you didn't previously track in Quicken.
- For accounts you don't want to link or add, select Don't add to Quicken.

Please let me know how it goes.

Joe Gr

I am receiving the "cc-502" error when trying to reconnect my account. I did get a message on their CIT Bank app that they were going to be down for maintenance yesterday, but I have been having this issue since Friday, 8/21.

danielwilson9304

Now it is saying there is a connection problem (CC-502). A different error from the last time. Now I have deleted the account and it is not allowing me to sign back into it. Please figure this out and let me know how to get this fixed.

danielwilson9304

Here is a screenshot

davidwhood

Feels like CIT messed their interface up last week. Quicken gonna have to poke them with a stick.

danielwilson9304

CIT Bank account still won't load. Getting the same CC-502 error message. Any updates on when this will be fixed?

Jeff 391

I'm having the error. Deactivated account and still can't sign in.

Birute10

I am having this problem too - trying to reset does nothing.

Quicken Laura

Hi all,

Thank you for joining this thread. Our team is actively working on this issue, but we don’t have an estimated resolution time yet.

For the latest updates, please bookmark the Community Alert, where we’ll post new information as it becomes available:

https://community.quicken.com/discussion/7975911/new-8-24-26-cit-bank-n-a-new-login-fdp-105-fdp102

Thank you for your patience and understanding!

Joe Gr

I was successful making a connection just now. It looks like everything is working fine.