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Can't find a real person to chat, nor any Support email address

SteveATC

Shouldn't there be a normal Support email to send our issues to?

I'm trying to sync Quicken to my Bank of America Account! It connects, but it doesn't sync. Maybe I'll cancel the subscription for a year until they fix this sync problem.

I think the Support email should be in big letters all over the Quicken pages. If it exists, of course.

Does anyone else have problems getting support when you need it?

[Edited - Readability]

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Comments

Quicken Carlos

Hi @SteveATC,

We appreciate you taking the time to post in the Quicken Community!

Quicken Support is available by phone and chat if you need real-time assistance.

Phone support: Monday through Friday, 5:00 AM PT to 5:00 PM PT
Chat support: Seven days a week, during the same hours

The Quicken Community is also a great place to share ideas and learn what has worked for other users.

To better understand the sync issue and provide the most appropriate troubleshooting steps, could you please provide a few more details?

When you refer to sync, are you trying to download new transactions, or are you trying to sync your data with the Quicken mobile app or Quicken on the Web?
When did the issue start?
Do you receive an error code or message when the sync fails? If so, what does it say?

Let us know if the issue you're experiencing involves duplicate or missing transactions.

I look forward to your reply!

Sceptic

@SteveATC if you click on "Support" on the menu row at the top of this form, and then scroll down to the bottom of the page, you will see a link called "Contact Us". When you click on it, you will see the support options available for you.

Here is a direct link - https://www.quicken.com/support/search-opt