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Regions One Step Updates

Rick11

I have multiple accounts with Regions Bank. Starting the week on August 10th, the One Step Updates stopped working. All of the accounts are Direct Connect. I am on Windows 11, running Quicken Business & Personal on Version R68.31 Build 27.1.68.31.

When I click on update, it show the progress pop-up screen, says "An error has occurred", then 2 or 3 seconds the screen disappears. No code or any other information.

I have tried resetting & deactivating and still wont work.

I have many other account in Quicken and the only ones I have this problem is Regions Bank

Is anyone else having a problem with Regions with one step updates

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Old QKN User.

My desktop version does not show an update to an R69 build. Says the current build is R68.31

and I cannot do any Region updates

Edit: I used the manual update push to R69 and Regions problem resolved

👍️

Ewm101

I updated to R69.17 and Regions would still not download. I deactivated Regions and it would not let me reconnect, giving the wrong password message. It finally connected after many, many tries and I thought it was fixed. Now it will not download again.

Greystoke

I searched/found/installed manual update. Had same problem as you with wrong password message so I tried Reset Acct instead of Deactivate and it then worked fine.

Quicken Carlos

Hi All,

Thank you for bringing this to our attention.

For users who are still experiencing issues with Regions, could you please upload a screenshot of the error message or error code you are seeing? This will help us determine how best to proceed with this issue and provide the most appropriate troubleshooting steps.

I look forward to your reply!

Ewm101

It reset and downloaded transactions, but the next one step update still said incorrect password. Glad it worked for you anyway.

Ewm101

Error message - OL-332-A

Quicken Carlos

Hi All,

Thank you for taking the time to report the OL-332-A error and bring it to our attention. We’re aware of this issue, and our team is currently investigating it. At this time, we do not have an ETA for when a resolution will be available.

For the latest information and updates, I recommend monitoring the Community Alert, which will be updated as new details become available.

We appreciate your patience and understanding while our team works toward a resolution.

Greystoke

Yup - mine is back to the same OL-332-A error this morning and can no longer reset the account.

Gary L Stanley Sr

I have the same issues when trying to update Regions Bank Accounts. I have reset my password, reset the online banking connection and downloaded and installed a manual update and nothing has worked. I do not get an error code (See One Step Update image Below). When I reset the account in the online update I get the error below the one step update process…………….. (See Account Reset Failed Image Below)

Any help is appreciated.

Quicken Laura

Hi @Gary L Stanley Sr,

Thank you for sharing such detailed information about what you’re experiencing. Based on what you’ve described, this appears to be related to an open issue that our team is actively investigating.

At the moment, we don’t have an estimated resolution time, but we’ll share updates through our Community Alert as soon as we have more information. You may want to bookmark the alert so you can easily check for updates.

Please feel free to reach out if you have any additional questions in the meantime.