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Reauthorize investment account timing out

mgenrx

I'm trying to reauthorize Schwab accounts for online access. Time out after many tries. Is the timeout time too short, or is there another issue?

[Edited - Readability]

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mgenrx

No customer service. Office is closed on Monday 8:48AM PST.

[Edited - Readability]

Quicken Kristina

Hello @mgenrx,

Thank you for letting us know you're encountering this issue. The Quicken Community is a user to user forum with some moderators who can help troubleshoot with you. It is not a real-time chat, so you won't get responses instantly. If you prefer to work with a support representative over the phone, the Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

If you want to try troubleshooting in this discussion, please provide more information:

How quickly is it timing out when you're attempting to connect?
Are you having difficulty logging in on Schwab's site when redirected to authorize your accounts?
Which web browser are you using?
Do you use a VPN, firewall, or antivirus?

I look forward to your response!

Quicken Kristina

Hello @mgenrx,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!