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Getting Error OL-332-A when trying to update bank transactions

Miguel 64

I have Quicken classic v R68.31, Build 27.1.68.31 I use a desktop with Window 11 installed.

I am not sure if the problem started as soon as I installed the new version, since I went out of town for a few days before using Quicken again. It had been updating fine previously. When I tried to update yesterday evening I got a message that my Regions Bank password was incorrect. However, I was able to login the bank using my browser without any problem. I decided to change the bank password since it was old anyway. Iwas unable to update Quicken with the new password as well. I followed all the instructions and everything checked out normal excep for the router number, which had changed, presumably by the software. I corrected that but nothing changed otherwise. The only thing I have not tried is to Deactivate the account, because when I try, Quicken tells me I need the bank's permission to do that. I have been using Quicken since the early 1990's, so I am not a rookie, but never had this problem before. Any help greatly appreciated. Thank you.

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NotACPA

I'm not aware of any Alerts re: Regions Bank … but you might try contacting Q Support, via the link at the top of this page, to see if they have any insights.

NotACPA

There's another post, that I just responded to, re: Regions Bank. My guess would be an error on the bank's end … but contact Q Support, via the link at the top of this page, to see what they know.

H4RRY

I am also getting a OL-332-A error with Regions today. It worked fine last Friday. I had to uninstall/reinstall Quicken for an unrelated reason today, and the problem is still there. I'll try again tomorrow.

JHarrison

I had the OL-332-A problem on one Regions account yesterday (Sunday) - it worked on Saturday. Today, that account is working … but now I'm getting the OL-332-A on another account that uses a different login ID. I suspect it's an error on the bank's servers.

I am able to log into the Regions website using the same credentials so I know the account is not locked.

Lou Meyer

Having same issue. Error says password is incorrect, but it is correct. Reseting account returns same error. Later in the day I can sometiomes do a manual update wiht no error, but nothing downloads, I too am running Windows 11, running Quicken Business & Personal on Version R68.31 Build 27.1.68.31

Quicken Carlos

Hi All,

Thanks for joining this thread and bringing this issue to our attention.

If you haven't already done so, I suggest following the steps outlined in our support article for the OL-332-A error.

Make sure the password you entered is correct. Some financial institutions have specific password requirements, such as case sensitivity, minimum length, or a combination of letters and numbers. Your Quicken password may also differ from the one you use on the financial institution's website.

I suggest entering your username/Customer ID and password/PIN into a text application to check for any typographical errors, then copying and pasting the confirmed information into Quicken. I also recommend verifying the following account information:

Verify your Customer ID

Select the Tools menu > Account List.
Select the account and click Edit.
Verify that the Customer ID displayed under the General tab is correct.

If the Customer ID is correct, review the financial institution name and account information, such as the account and routing number.

Check the Password Vault

If you use the Password Vault, it may have stored an incorrect password.

From the Tools menu, choose One Step Update.
At the Password Vault Password dialog, click Skip.
Enter the password information manually for this financial institution.
If you connect successfully, select Tools > Password Vault > Add or Edit Passwords.
Enter your Vault Password.
Select the account you want to update and click Change Password.
Make the necessary changes and click Change.

If the issue persists

Try signing in to your financial institution's website. You may be prompted to unlock your account or complete Multi-Factor Authentication. After signing in, try updating your accounts again in Quicken. If you continue to receive the error and believe your Customer ID and password are correct, please contact the financial institution for further assistance.

I hope this helps! Please let us know how it goes.

Lou Meyer

After update today to R69.17 Build 271.1.69.17 issue seems to have been resolved

H4RRY

This issue is resolved for me today - everything is working as it should, and I have made no changes. Therefore I assume this was a problem with the Regions servers.

Quicken Carlos

Hi @H4RRY,

Thank you for following up and keeping us updated. I'm glad to hear that the issue is now resolved and everything is working as expected. Please continue to monitor the account, and if the issue returns or you encounter any error messages, feel free to reach out to us again.

We're happy to help!

JHarrison

Seems we have opposite luck, @H4RRY - today, it is failing for both of my Regions login IDs. The credentials in Password Vault are correct for both accounts (if they were not, then it would expose a Quicken bug) and I can log in on the website, so it's clearly a Regions Bank problem.

Maybe it depends on the specific server you reach when you attempt to download Quicken transactions.

Larry3

I'm having the same password problem on R68.31 and showing no update available.

Greystoke

Same problem - R68.31 - tried manual update but message says I already have latest version. Deactivated Regions account and now can not reactivate account.

Greystoke

Just found this in another post explaining why some of us have no version update available…

"The latest Quicken for Windows release R69.17 is now being made available in staged release format to a limited number of users."

Miguel 64

I still get a "bank error" for Regions when first doing the One Step Update. It then gives me a "Connectivity Problem" window asking if my password has changed recently. If I answer NO, it asks me to click on the Update Now button and in a few seconds I get "Account Update Successful" and my account is up to date. So as of now, I am able to update my account albeit in a weird manner.

Quicken Carlos

Hi @JHarrison and @Miguel 64 ,

Thank you for letting us know that you are still experiencing this issue and for taking the time to share your findings.

As a next step, you may want to contact the financial institution to see if they can provide any additional information or assistance regarding this issue, as it is recommended in our support article. If you have already contacted them and they were unable to assist, I recommend reaching out to Quicken Support for further assistance.

Quicken Support can guide you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps! Please let us know how it goes.

JHarrison

@Miguel 64 - interestingly, one of the IDs worked tonight, one does not. It's like a long game of whack-a-mole. Hopefully, Regions sorts out the server issues soon.

Quicken Carlos

Hi All,

Thank you for sharing your experience with us and for providing additional details about the issue.

This issue has been escalated internally, and our support team is actively working toward a resolution. At this time, we do not have an ETA to share for when a fix will be available.

I recommend monitoring the Community Alert, as it will be updated with new information as it becomes available.

We appreciate your patience while our team works on a resolution.

JHarrison

Thank you, @Quicken Carlos ! The mystery deepens - both of the login IDs worked this afternoon but both fail this evening. I have not had time to call Regions Bank - my hypothesis is that they are having some internal IT issues which they have not fully diagnosed yet.

MFarrish

Issue has NOT been resolved with this update. It will working for a short period and then display the OL-332-A code. Please resolve!!

JHarrison

@Quicken Carlos - I was able to get one of the login IDs to work today. It seems to work if I update only that account just after starting Quicken. It fails if I try to update all accounts. The second login did not work using the same process of updating that account after restarting Quicken.

I am able to log into the website and have confirmed the passwords are correct in the Password Vault.

Thought this may be another clue as the escalation proceeds.

Hondo

I was getting the same error for the last two days, but was just able to login.

H4RRY

I had the error last weekend, then it worked fine on Tuesday and everything downloaded as expected. I have been traveling this week, and did not attempt to connect again until today (Saturday) - and now the same error is back.

JHarrison

The symptoms seem to change daily. Today, one login ID worked as expected, the other failed. And the workaround that succeeded yesterday … failed today. But I have not had time to call Regions to get their perspective.

Quicken Laura

Hi all,

Thank you for sharing your experience and the troubleshooting steps you’ve already taken. Our team is continuing to investigate the issue. While we don’t have an estimated resolution time yet, we’ll share updates through our Community Alert as soon as we have new information.

We appreciate your patience and cooperation while we work toward a resolution.

JHarrison

@Quicken Laura and @Quicken Carlos - thank you for helping drive a resolution. One login worked fine tonight, the other failed. I've triple-checked to ensure the Password Vault has the correct credentials. But the comment from August 29 holds - the symptoms seem to change daily.

Please let us know if you need information to help find the solution. Thank you!

Hondo

Same thing here — works sometimes, then won't log in.

H4RRY

I tried contacting Regions today, but really didn't get anywhere. The woman I spoke to was helpful and spent time trying to determine if there was a known issue on their side, but she didn't seem to find anything. From what I gather this needs to be driven from the Quicken side (even if it's ultimately a problem with Regions and not Quicken, the investigation has to be pushed from this side) I was advised to report the problem through Quicken.com support. It is frustrating that this problem is dragging on for over a week now.

Quicken Laura

Hi everyone,

Thank you for letting us know what you’re experiencing. That information is very helpful. Our team is continuing to investigate the issue and work toward a resolution.

In the meantime, you may want to bookmark the community alert, where we’ll share new updates as soon as they become available.

We appreciate your cooperation and patience while we work on this.

(Ticket #12570063/CTP-18308)

QPremier

Here's how I resolved this issue. I "pretended" that I needed to add another Regions Bank account in to my Quicken account. By going through the motions of adding a new Regions account, Quicken forced me to re-enter and save fresh Regions credentials (my login and password) into the Password Vault. That apparently repaired whatever credential/authentication handshake had gotten corrupted. I hope this works for anyone experiencing error code OL-332-A or OL-393-A.

Quicken Laura

Thank you for sharing what worked for you! That’s very helpful and may help other users who are experiencing the same error.

H4RRY

Thanks! That did work for me, too!

For those who want to try it: TOOLS> Account List >Add Account. Select Regions Bank. It asks for login info. In my case, it seemed to "discover" my main checking account and said it would link to existing account. It showed 2 other accounts as already connected to Quicken. Once I did this, it downloaded transactions for all 3 accounts.

I guess time will tell if this is a temporary fix, or if it will continue to work fine.

JHarrison

@Quicken Laura and @Quicken Carlos - is there anything in file operations (for example, File > Validate and Repair File …) that will check for corruption in the Password Vault or the One Step Update cache? The comments from @QPremier and @H4RRY suggest there may be minor file corruption that is not being properly cleared, and the likely place it would occur is in either the Password Vault or the One Step Update cache.

Asking before I attempt what @QPremier and @H4RRY did.

JHarrison

@Quicken Laura and @Quicken Carlos - interesting new observation and possible clue: I noticed on Help > About Quicken that my subscription showed as expired, even though it was renewed in May. I then refreshed my sign in (Help > Refresh Sign In …), which required me to enter my ID and password again, then refreshed Quicken data.

Checked the subscription again and it properly shows the new expiration date in 2027.

Then attempted to download transactions for the failing ID … and it worked.

Let's see how it works tomorrow.

Quicken Laura

Hi @JHarrison,

Thanks for the update, and I’m glad to hear the Regions connection worked successfully today.

Regarding your question about Validate and Repair File, my understanding is that it checks and repairs certain types of issues within the Quicken data file, but it is not specifically designed to repair or rebuild the Password Vault. It may identify or correct underlying file issues that could affect One Step Update, but a clean validation would not necessarily rule out an issue with the Vault or connection information.

Given the reports in this thread, particularly the intermittent nature of the OL-332-A errors and the fact that different Regions login IDs can work at different times, I would be hesitant to assume this is simply a data-file corruption issue.

Hopefully today’s successful connection is a sign that the underlying issue is getting closer to being resolved.