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CITI sign-on attempts fail

Mikey-FL

A Citi credit card Quicken account: I have recently asked to reauthorize transactions with Quicken. However, when following the prompts to sign in to Citi, it says user id/password error thus failing to connect or authorize. I even reset as well as deleted the online feature of that account and when I try to sign-in it repeatedly fails. This occurred over several days. I can confirm when signing into Citi's main site that the id/password is correct. Is it possible that Citi is directing the sign-in to an incorrect page? Any help would be appreciated.

p.s. I did go into my Citi account online through the main menu and revoked Quicken access, but the problem still exists with signing on through Quicken's prompts to update authorization using Citi's credentials. (my id/password are correct, but not accepted therein)

[Edited - Readability]

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Comments

Quicken Laura

Hi @Mikey-FL,

Thank you for sharing the details of what you’re experiencing and for outlining the troubleshooting steps you’ve already tried.

Based on your description, it sounds like the process is failing before your credentials are accepted. However, it’s not clear whether you receive the error while you’re still on the Citi website or after you’re redirected back to Quicken. Could you please let me know at which stage of the process the error appears?

To help me better understand the issue, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Finally, could you please confirm which specific Citi Retail Card you’re using? We have an open alert for Quicken Classic Mac, and I see that you’re using Windows. However, the alert is related to the error message you mentioned, so confirming the exact error and card will help us determine whether it may also apply to your situation.

I look forward to hearing from you.

Mikey-FL

Screenshot 2026-08-28 102003.png

The original request for reauthorization came when attempting a download in quicken. I've deleted all authorizations for citi access for quicken and deleted download info on quicken. My next step I signed on to citi web site and initiated 10 minute timer to add quicken as a authorized accessor of my info. when I get the quicken redirect to citi to sign in I get the message in the attached picture….user id/password invalid, however, my info is valid and working since I've signed in separately to citi to initiate the quicken access. (note that i starred out my user id that showed to keep it private for the picture) Thus, I've not downloaded for over a week because of this issue.

ps I have a Citi Rewards+ mastercard thru citi. my download is directed using citicards not citibank.

Hope this helps to diagnose things. My opinion it's a citi issue, but i could be wrong. maybe we're being directed to the wrong citi signon site..

Screenshot 2026-08-28 102003.png

Quicken Carlos

Hi @Mikey-FL,

Thanks for uploading the screenshot; it’s helpful.

If you haven’t already done so, please try entering your credentials manually rather than using autofill. In some cases, autofill can interfere with the sign-in process.

If the issue persists, please also try changing your default browser:

Open Settings.
Select Apps > Default apps.
Under Set defaults for applications, search for and select the browser you would like to use, such as Chrome, Edge, or Firefox.
Click Set default at the top.

Close Settings and try the Quicken sign-in process again.

Please let us know whether you continue to experience the issue after trying these steps.

Mikey-FL

Success!

As a precaution for Citi, I allowed edge notifications, turned off third party cookie access block and I disabled the Norton Password Manager extension. I then went in and manually entered id/password when prompted via Quicken redirect and then was able to authorize and complete the process. Everything worked smoothly.

I will admit that I have had previous experience where any autofill attempt on a site doesn't work. That is probably what really made my previous attempts not work.

Thanks for your response. Keep up the steady improvements. Quicken has organized my life for a very long time.

Mike

[Edited - Readability]

Quicken Carlos

Hi @Mikey-FL,

Thank you for coming back and sharing the outcome!

I’m glad to hear you were able to successfully authorize your Citi account and complete the process. I really appreciate you sharing these details, as they may be helpful to other users who encounter similar behavior.

Thank you again for being a longtime Quicken user. If you encounter an error, do not hesitate to reach out to us again.

We're happy to help!