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Amazon changes Credit card vendor from American Express to US Bank issues

Dave335

I have had an Amazon American Express credit card on my account for a while and everything has just worked fine. Now Amazon is changing vendors to U.S. Bank. I went online and set up my account at U.S. Bank. I started getting downloads from US Bank that show previous transactions on the American Express card, as well as new ones. There are also transfers from the old account, and a few things don't seem to match, at least from an easy accounting standpoint. Is anyone else having this problem or is it just me? I was on the phone quite a while yesterday with US bank and never really got a resolution. It looks like the best thing I can do is just wait till everything comes through, balance to the first full statement that comes through and just adjust off any differences, and trust that they did everything properly. Again, is it just me, or are others having this same issue? I just think it could have been handled a lot easier.

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NotACPA

In Q, did you re-use the prior Amazon account … or did you create a new account in Q?

When my AAdvantage MasterCard was sold by Barclay's Bank to Citibank, I re-used the existing Q account … after all, to me it was all the same account.

When the account was moved to USB, some history was also moved, which is why you now have the same transactions in both the AMEX and the USB accounts.

SO, if you're going to continue with this newly created account, you'll need to do some comparison's and figure out which are dupes and delete them from one account or the other. I'd suspect that the dupes appearing in the USB account haven't yet been paid for, so I'd delete the counterparts in the AMEX account.

Dave335

I don't remember the details now as it's been a little while but I did create a new account. I made an online account with US bank when they said they were going to start a new credit card for Amazon. When the time came I logged in and let Quicken set up the accounts within quicken and it's set up 2 new accounts on quicken. I simply downloaded all the charges on the old account, and the new account. There are some duplicates but they are usually canceling each other out. It may throw things off if I do a report but it's not that important if I have extra charges certain areas. It doesn't balance exactly but I am just waiting to see if the next statement balances and then adjust of the small difference ($20-40 or so). Too much of a hassel to try and figure out the quagmire of charges.

My biggest concern is just making sure I get the account balanced out going forward. If we're $20 to $40 off then I can just make that adjustment to start, and if they don't change the account processor again, I'll be OK. I guess one question I have is that going forward, they download the charges into the credit card account and also the central charging account. Do I have to maintain both of those or can I just maintain the central and ignore the individual credit card? I understand why they would do that for a business that has multiple cards, but we just have the one card. I may just have to call up quicken support and have them kind of walk through it with me to make sure I understand. This is the first time I've never seen this dual type of account setup in the 40 plus years I've used Quicken. Although I understand what they're doing, I just want to find the most workable situation for my single card circumstance. Any additional information from you is appreciated.😁