Issue with Multiple Subscription Payments

v.smith

Hello,

I am looking for help sorting a subscription issue that seem to have occurred over the last 2 years. I first started with Quicken in 2024 and purchased a Canadian version. The next year it seems my credit card expired and in the process of updating/renewing my subscription I ended up purchasing a US version instead that was incompatible with my bank. I thought that I had cancelled the US version but it seems since March 2025 I have been charged 3 times for a product I can't use.

If there is someone I could speak to about this I would greatly appreciate it.

Thank you

NotACPA

Why 3 times? The subscription, at least in the US, is stated as a monthly amount … but it's actually charged on an annual basis. Was is once in each year?

And, try contacting Q Support via the link at the top of this page (NOT via a Google search, they're usually scammers).

No one here is authorized to handle money matters, but Support is. However, you might have to beg for forgiveness as the "refund" period is quite a bit shorter than "since March 2025".