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Rocket Mortgage errors persist for 6 months win no support update

Jasper1918

The community has posted multiple errors around importing Rocket Mortgage and the account balance being reported as zero. At this point, Quicken really owes an update to the timing and efforts to resolve this issue. It has been 6 month without a meaningful update. Please tell me that somebody is working on this!

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Comments

mleeder80534

Nothing get customers more frustrated when the company fails to communicate. Mortgage is a big ticket item that deserves to be on the your quicken platform.

Quicken Anja

Hello @Jasper1918 & @mleeder80534,

We completely understand the frustration, especially when it comes to something as significant as a mortgage account. There is an active Community Alert for this issue, and the latest update confirms that our teams are continuing to work toward a resolution. At this time, we unfortunately do not have an ETA or additional details to share.

We will update that Alert as soon as we have meaningful new information, and bookmarking it is the best way to be notified of those updates.

I know that doesn't provide the timeline you're looking for, but we do want to assure you that the issue has been identified and is being investigated.

Thank you!

apdorsey

My Rocket Mortgage was syncing just fine until recently, and now it shows as "paid off." When will a fix be available?