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everything went wrong!

Adience

I opened Quicken to do my routine daily end-of-day sync at 5 pm.

Quicken somehow added a duplicate for every single security I have in my Chase Invest brokerage account.

I restored from a 2-day-old automatic backup. Tried to sync again; it says, "This backup isn't linked to your cloud something. I would have to basically unlink the more recent synced one (the one that failed today) in order to link this one. I chose Yes.

Synced again; again, it doubled my Chase Investment account.

I waited 3 hours, restored from the same 2-day-old backup. Hit Sync, it says "you don't have a Cloud account", says I should Setup a new cloud account.

I searched this forum; someone back in July 2026 posted the same issue with restoring from a backup and encountered "cloud account not found".

So I set up a new cloud account. Some info was there, and I tried to reconnect the accounts. Chase Invest is still doing the same thing!

Now I am just too frustrated to have to deal with a problem that came out of nowhere, completely not of my own doing. Every time I opened and closed the software in the last few hours trying to fix this, it would make a new backup, so my good 2-day-old backup is about to be erased too.

What do I do?

[Edited - Readability]

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Investments

Quicken Mac

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Comments

Jon

I don't know what to do about the problem with your Chase account, but as far as keeping your backup goes just move the file out of your backup directory and put it somewhere else and Quicken won't delete it.

RickO

I don't know why your Chase transactions are being duplicated. (Sometimes this happens if you accessed the file, or a copy of the file, from another computer.) Here's an approach you can use to delete the duplicates and keep them from recurring:

Make a manual backup of the file without the duplicates.
Make sure the Clr column is visible in the register (menu View > Columns)
Before downloading, Reconcile the account and make sure all transactions have a green checkmark in the Clr column.
Do the download that will create the duplicate transactions
Sort the register by the Clr column by clicking the Clr column header.
At this point, all the new duplicate transactions should have blue checkmarks and be sorted together.
Select all (and only) the blue checkmark transactions by clicking the first one, then shift-clicking the last one.
Delete all the blue checkmark transactions (Delete key) and confirm
Re-sort the register by date by clicking the Date column header
Do another download an verify that the duplicate transactions are no longer downloaded.

Adience

thanks for this. I will give it a try.

But the thing I want to emphasize is that I didn't know anything differently. it's never happened in the 3 years I've been using Quicken until yesterday. I didn't do anything cause this. I opened Quicken and hit sync, like I would every day.

since I started using this software, every time something so unusual and catastrophic happens, it always seems to be without any appear cause on my end… 😑

RickO

Please confirm that you haven't moved your Quicken file from its default location to any folder that is being synced to any cloud service, including your Desktop or Documents folders if they are being synced to iCloud Drive.

Glif

I am having the same issue, same starting date, tried all the same things, received the same iCloud note, and cannot fix the issue. I have 5 investment accounts and it is occurring on all of them. I have used Quicken for over 10 years and never had this issue before.

RickO

Are your accounts with Chase also?

Glif

Yes, with Chase. Only investment accounts. Checking and savings are downloading normally

AZCoder1959

I had the same problem yesterday, but it resolved itself today. Weird.

Glif

Mine did not. Hope I have your result tomorrow. Thank you for taking the time to post this info.

Adience

No, nothing was changed. I opened Quicken as I always would, hit sync, then all hell broke loose.

I do save my local backup to iCloud Drive but I don't ever use them. If I ever need to restore, it's usually from the software's default auto backup folder inside Library.

Adience

Mine did not resolve itself today either. did you just sync again today and the placeholder dupes just disappeared on its own?

thejoker128

I have the same issue with my Chase brokerage account, and it started on the same day as you. Not all my securities ended up doubled, but most of them did. Not sure what the right way is to fix this. Wondering if this is a Chase issue or a Quicken issue.

[Edited Readability]

AZCoder1959

Exactly what I did. I also confirmed that it didn't happen today, either. I can't explain it.

Quicken Levetta

Hello everyone,

I know this situation with the securities appearing doubled in your Chase brokerage accounts can be very frustrating. I would be frustrated as well.

While researching this issue, I found some information that may help explain what is happening, and I wanted to share it with everyone.

I hope this information provides clarity and reassurance while the issue is being addressed.

https://www.quicken.com/support/how-delete-security/

Follow the on-screen instructions to set up your account. Some financial institutions, such as Chase, may have special instructions.

You can always reach out to Quicken Support anytime.

Thank you for reaching out; we appreciate it.

Sceptic

@Quicken Levetta please verify the link you provided. The link connects to "Setting up accounts" in Quicken Help. I am not sure this is what you intended.

Quicken Levetta

Thank you, @Sceptic for that catch!

Louis C

Quicken Levetta …. So was this a Quicken issue or a Chase issue? What is the solution?

Thanks

[Edited - Readability]

Louis C

[Removed - Duplicate]

billimich

I am having the same problem and cannot find a resolution. I've deleted the accounts and re-added them. On the second synch with Chase, they doubled again. I am about done with Quicken after many years. It does not work with my only financial institution. Too bad.

Quicken Levetta

Hello All,

Thank you all for reporting this issue.

Can I please have you all go to Help>Report a problem from within your Quicken software and then Send to Quicken?

This issue has been reported, and your log files will help the investigation. Additionally, Screenshots can be helpful as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you.

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