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Can't connect to Regions Bank accounts

TNJoe

I am running Quicken Classic Version 9.2.0 (Build 902.61767.100) on the Mac OS 26.6.2. I am unable to Direct Connect to two Regions Bank accounts. I get "We were unable to validate your login information with Regions Bank. Try reconnecting. (15500)". I eliminated the Quicken password for the customer Regions in Keychain Access and disconnected the accounts and reconnected them. When I try to connect, it brings up the correct Customer ID and asks for the password, which I have typed in. But even though I check the Add Password to Keychain the next time I try to connect it still asks for the password. I assume it's because it never connects. I have reported this to Regions and Quicken but no solution so far.

[Edited - Readability]

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Comments

Quicken Laura

Hi @TNJoe,

Thank you for sharing what you’re experiencing and for letting us know about the troubleshooting steps you’ve already tried.

This is a known issue that our team is actively working to resolve. At this time, we don’t have a resolution or an estimated timeline for a fix. However, we’ll update the community alert as soon as new information becomes available. You can bookmark the alert to receive notifications about any updates:

https://community.quicken.com/discussion/7976000/new-8-27-26-regions-bank-direct-connect-ol-332-affecting-all-accounts

I’ll also make sure your information is attached to the existing case for our team to review.

We appreciate your patience and understanding while we work toward a resolution.

wrgrimes

I am watching this thread. I have had the same problem for about a week.

Quicken Laura

Hi @wrgrimes,

Thank you for chiming in! You can follow the community alert for any further updates.

Thank you!

TNJoe

Don't know whether Regions or Quicken fixed it but my is working now. Good luck.

Quicken Laura

That’s great news! I’m glad to hear that your Regions account is working again.

wrgrimes

I am watching this thread. I have had the same problem for about a week.

TNJoe

Thank you, I rely on Quicken so if it's not working, like it should, it's disconcerting. Glad that it's back up to par!

TNJoe

I spoke too soon. The problem is back again. I did get a call from Regions and they are working on the problem. I sent them my OFXLOG.txt and my ConnLog.txt files so hopefully they can learn something from that. They said that it's a difficult problem because it's not affecting everyone. I'm sure they'll figure it out eventually.