Nordstrom Card Won't Send 2FA code

Question

I tried getting it by text yesterday and I tried email today. I didn't get either one.

Quicken Classic Premier vR68.31, Build 27.1.68.31 on Windows 11.

Thanks.

Quicken Anja · Answer

Thanks for the update! Glad to hear it worked.

Let us know if anything changes!

Michael Rosen · Answer

I tried it again today just updating the one account and it worked. I'll see if it fails again during the next full OSU.

Thank you.

Quicken Anja · Answer

Hello @Michael Rosen,

Thanks for reaching out and telling us about this issue!

I suggest that you try adding the accounts in a new test file and let us know whether the same issue occurs there. This will help us determine whether we are looking at an issue isolated to your current data file or an issue with the financial institution not sending the 2FA code.

Please follow the steps below to create a test file and add the account:

* Choose File menu > New Quicken File.

* Select New Quicken File.

* Click OK.
* In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file.

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

* Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
* Select to not use Mobile (if prompted).
* Click Add Account to try adding the same account you're experiencing this issue with.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file.

Follow the steps below to switch files:

* Click the File menu.
* Look near the bottom of the options list.
* Select the data file you want to open.

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

If the same behavior occurs in the test file, the next step would be to contact the financial institution, as it would indicate the 2FA code is not being provided through the financial institution's connection.

Thank you!