How to book a discount for cash/check payment vs. credit card payment from customer

Question

If a customer pays by credit card, we charge a convenience fee (which is shown on the invoice). There is also a line that says, "If paying by check, pay this amount: $___. When processing the payment (which was a check), how do I reconcile the difference (the amount of the fee)? I went back to the original invoice and added a discount line. Is that the best way…or are there alternatives?

Quicken Levetta · Answer

Hello @LBeck,

Great questions. What you have done by adding a discount line is the steps that you would want to do. After doing some digging, I found this article on invoices.

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. I apologize that I could not be of more assistance!

Thank you.

NotACPA · Answer

Editing the invoice is probably the most straightforward approach.

Otherwise, you'd need to record the Invoice amount as being received, with some sort of negative adjustment for the convenience fee not received.

If you store/save your invoices, save the amended one and attach it to the copy of the original so that you know what happened.

[Edited Readability]