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Capital one transactions still not downloading - Any fixes yet

coligreens

I know this has been an issue for a while. There are posts here and on Reddit about this happening, and I already ran through the fixes they suggested.

I was in a chat with support at Quicken, and they had me run through all the steps to try and fix the problem, but nothing worked. Then they abruptly ended the chat, just saying, Quicken is aware of the problem with Capital One and is working on it. That was a couple of weeks ago.

I can't even deactivate the account and import QFX from the bank.

[Edited - Readability]

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coligreens

Since I was getting an error just trying to download the QFX from Capital One and import it into Quicken, they gave me a workaround.

In case you haven't tried this and you are stuck.

Right-click on the QFX file you downloaded - Open with TextEdit (MAC) and search for <INTU.BID>

The numbers after that correspond to Capital One. Change them to another bank. In this case, they told me to use 03162.

Then I was able to import the transactions.

It's not a fix, but at least it will help with quarterly filings until they resolve the issue.

[Edited - Readability]

Quicken Kristina

Hello @coligreens,

Thank you for sharing your experience! I'm glad to hear that the workaround works for you.

To help troubleshoot the issue, would you please provide more details about why you're unable to deactivate the account?

I look forward to your response!

coligreens

PROBLEM SOLVED:

I was in another chat for about an hour and they escalated it to tier 2. They ran me through a few steps, and it worked.

1. Make a backup.

2. Log out - log back in

3. Disconnect all accounts in that bank ( Capital one in my case )

4. Reset cloud - Go to Quicken at the top left of your Quicken screen, Click on Settings, Select the Connected Services tab, Under Cloud Account click on the "Reset" button,Confirm reset and wait until it finishes updating, Try to update your accounts again.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue is resolved, and thank you for sharing the process that resolved it!

Hopefully, this will help others encountering similar issues!