Make a future xcel energy payment

Question

Hi, I have Xcel Energy set up for Quick Pay. Last month, it would no longer pay it for a future date. So I put it in as a check payment, but it used the wrong address, and the check got returned. When I check the tools online payees menu the address is correct.  So, a couple of questions:

How do I edit the Xcel Energy payee when I hit Pay in the register and then scroll down and try to pay it with Check Pay so it has the right address? Seems like a really bad design to have two payee lists that are not the same. How do I clean this up? None of the instructions in this forum lead me to be able to edit a check pay payee in the new bill manager.

Should I be able to quick pay Xcel Energy on a future date? The online bill showed up in the bill pay tab, and it's due in 2.5 weeks. But the Quick Pay won't let me pay on a future date.

I had some bills queued to pay, but it's annoying I have to remember a day or two before I want to pay it. I have missed some queued payments a few times, and then they got paid late. I am on Quicken Classic, personal and business, version 27.1.69.25.

And I know this rant is not productive, but 10 years ago bill pay worked flawlessly; it's been so frustrating the last few years and makes me want to quit Quicken so much, but my whole financial picture is committed to it. I would double what I pay for Quicken just to have this work. But it's just an inconsistent and confusing mess these days.

[Edited - Readability]

Quicken Kristina · Answer

Hello @dan5,

Thank you for reaching out! You should be able to schedule a QuickPay payment for a future date. Did you try following the process outlined in our article?

https://www.quicken.com/support/quicken-bill-manager-scheduling-future-dated-payments-windows#section-windows-1

If you're following that process and the issue persists, I recommend contacting Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Note: They will be closed on Monday in observance of Labor Day.

For the additional issue you mentioned with CheckPay, I recommend contacting Quicken Support directly for assistance, as they have access to tools we can't access on the Community, and they're able to escalate the issue if needed.

I hope this helps!

dan5 · Answer

I figured out one question. To edit a check pay payee, go to the Bill Manager tab, then click Make Payment, select the payee, then edit the address. I still think it's bad design to have an online payees list in the Tools menu, but the check pay payees are not on a list anywhere, and it's a whole different list.  Is the online pay list useful for anything anymore? Or should I just delete that whole list that built up over many years if it's not useful for anything anymore?

[Edited - Readability]

dan5 · Answer

Also, one other frustrating question. I pay my daughter's tuition by check. I then added a reminder so it would show up on the Bills and Income tab.  Then, when I look at it, it only says it's a reminder, but then there is a box that I can check that says Enable Check Pay (edit).  IF I click Edit, it has the right address, but if I just check the box, it tries to make me re-enter the address; then it gives an error that the payee exists. It's like it's become so complicated they don't test common use cases. I end up just entering the reminder, then going to the register, adding a check pay, then deleting the reminder in the register. This is also very frustrating.

How do I pay through the register a check pay, then add it as a reminder so I can do a check pay every month? Or, alternatively, how do I take a reminder in my register and then just make it a check pay? When I do that, it gives me an error that I can't make a payment out of an existing transaction.

[Edited - Readability]