American Century Investments won't add or activate one step update

deliusfan

New 401(K) account as of last month, have tried multiple times. Error message is "We encountered an error while connecting to your bank," Additional message from American Century: "We are experiencing technical difficulties."

Anyone else experiencing this or has worked around it?

Quicken Laura

Hi @deliusfan,

Thank you for reaching out and sharing what you’re experiencing. I have a few questions that may help us better understand the issue:

• When entering your ID, are you entering your Social Security number or Employer Identification Number without dashes?
• Do you have any other American Century Investments accounts connected to Quicken, or is this your first time connecting an account with them?
• Quicken offers other connection methods. Have you had a chance to try those other available options?

I look forward to hearing from you.