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My password has not been able to open my accounts at Stifel for the past two days.

HJHammer

Is there a problem with Direct Connect and Stifel?

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HJHammer

[Removed - Duplicate Post]

spudd

9/15/2026

I am having the same issue. I cannot connect with Stifel using direct connect. This has been happening for 2 days. I need to give Stifel a call.

Quicken Carlos

Hi @HJHammer and @spudd,

Thanks for taking the time to post in the Quicken Community. To better understand the issue you’re experiencing with Stifel, let me ask you a few questions:

Are you receiving any error code or message?
If possible, could you upload a screenshot of the error message?
Does the error occur during One Step Update, or when you’re trying to add the account?

I look forward to your reply!

GBM35

Same here ! It's giving this message when I try to reconnect the accounts.

Quicken Carlos

Hi @GBM35,

Thanks for uploading the screenshot of the error you’re experiencing and for joining this thread.

If these accounts were previously connected, I suggest first following the steps in our support article to make sure the accounts were properly deactivated.

Once you have confirmed that all of the accounts have been disconnected, I suggest removing the Quicken passwords from Keychain Access.

To do this:

On macOS Sequoia:

Open Finder and type Keychain Access in the Search bar in the upper-right corner.
Double-click Keychain Access in the Finder window.
If prompted to open the Passwords app, select Open Keychain Access instead.
In the left panel of the Keychain Access app, set Keychains to login and Category to Passwords.
Look for and delete any entries that contain Quicken or Quicken Connect along with the name of the financial institution.
Quit Keychain Access and reopen Quicken.

Once you have confirmed that the Quicken credentials are no longer stored in Keychain Access, try reconnecting the accounts:

Go to Accounts > Add Account.
Enter the name of the financial institution and select the appropriate option.
Enter your login credentials and click Continue.
When Quicken displays the accounts found at the financial institution, carefully LINK each account to the appropriate account you already have set up in Quicken.

Let me know how it goes. I look forward to your reply!

HJHammer

Here is the screenshot. I have not changed my password

HJHammer

[Removed - Off Topic]

HJHammer

[Removed - Off Topic]

GBM35

Thanks for the suggestion. I followed all steps this evening and it's still giving the same message as before .

jlan1770

Issue is still happening as of Sept 16, 2026. It mirrors what happened with Stifel downloads for a few days in August 2026.

MHSwizzleStick

I'm getting error OL-332-A

Quicken Laura

Hi everyone,

Thank you for letting us know about the error you’re seeing. This issue has been reported internally, and our team is actively investigating it.

To help with the investigation, could you please submit your Quicken logs? I’ll add them to the open case for further review.

To submit your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Windows

Mac

Once you’ve submitted the logs, please let me know so I can make sure they’re included with the case.

(CTP-18508)

GBM35

Thank you for upgrading the problem. I've reported it several times over the past 3 days.

Quicken Laura

Hi everyone,

Thank you all for your cooperation and for taking the time to submit your log files. We appreciate your help as our team continues to investigate this issue.

We’ve created a community alert where we’ll post updates as more information becomes available:

https://community.quicken.com/discussion/7976441/new-9-16-26-stifel-15500-or-ol-332-errors

Thank you again for your patience and assistance!

MHSwizzleStick

I submitted the logs

Russ Erman

Another user with the same issue.

Quicken Laura

Hi everyone,

Thank you for chiming in. Our team is continuing to investigate and work toward a resolution. Please bookmark the community alert to stay updated on any changes.

Thank you for your patience and cooperation!

Randy

Same problem as the original poster. Even though my user ID and password are correct

Quicken is reporting that it is not.

[Edited - Readability]

Margaret Luth

Same issue. Is there any estimate of when this will be fixed?

Quicken Laura

We don't have an estimated resolution time yet, but our team is working to fix this as soon as possible.

We will continue to share all progress and updates directly in the Community Alert thread. Thank you for your continued patience.

markberlind

I have the same issue — my user name and password are correct but Quicken is unable to access my Stifel account

Quicken Carlos

Hi @markberlind,

Thanks for joining the thread. This issue has been escalated internally, and our support team is working toward a resolution. The issue is currently being worked on under Ticket #12588279 / CTP-18508

I recommend monitoring the Community Alert for new updates as they become available.

We appreciate your patience and understanding while our team works on this issue.

(Ticket #12588279 - CTP-18508)

RonCtulsa

I have the same issue — my user name and password are correct but Quicken is unable to access my Stifel account

JJG3d

I have the same problem, and it has been going on for over a week. [Removed - Speculation]

Quicken Carlos

Hi @JJG3d and @RonCtulsa.

I understand your frustration, especially since you’ve been experiencing this issue for more than a week.

This issue remains under active investigation, and our team is continuing to work toward a resolution. We’ll continue to provide updates through the Community Alert as more information becomes available.

At this time, we do not have an estimated timeframe for a resolution. I recommend monitoring the Community Alert for the latest updates.

We appreciate your patience while our team continues working on this issue.

HJHammer

any updates on when this problem will be resolved?

mbstcyr

AGREE … there is another thread out there on this exact same issue and has not been updated since 9/1/2026 … needs to be fixed

Quicken Laura

Hi everyone,

I understand this situation can be frustrating. There are no new updates at this time, as our team is still actively working on the issue. We’ll update the community alert with additional information as soon as it becomes available.

In the meantime, please bookmark the community alert to receive notifications when new updates are posted.

Thank you!

Russ Erman

So annoying that this is becoming a frequent problem. Starts working for a few days and now down again!

dianeearly

I'm having the same issue as others have reported with Stifel. It's be going on for several weeks. Is there any update?

Quicken Carlos

Hi All,

We have an update from our escalations team regarding this issue. We’ve reviewed the connection logs and can confirm that Stifel is rejecting your account credentials when Quicken attempts to connect, which prevents Quicken from downloading your Stifel data.

At this time, we recommend contacting Stifel Support directly and asking them to open a case for this issue so they can investigate and resolve it on their end.

When contacting Stifel, please explain that Stifel is rejecting the account credentials when Quicken attempts to connect using the OFX connection, resulting in error 15500 or OL-332.

For new updates as they become available, I suggest monitoring the Community Alert.

Thank you!

spudd

It seems that I am not the only one with this issue. I've been unable to download transactions from Stifel for 2 weeks. Still get a OL-332A error. I've called both Stifel and Quicken several times with no resolution. Everyone has been real nice, but has pointed the finger at the other party. Stifel and Quicken need to put their heads together and fix this issue for the good of their customers.

mbstcyr

Stifel and Quicken need to talk … take the CUSTOMER (us) out of it and get it fixed … ridiculous finger-pointing as someone else pointed out. Absolutely terrible customer service for Quicken to say "contact Stifel" and Stifel says "contact Quicken" …

alvin1978

Ive had same issue going on 2 weeks. But I don't get an error code. Just a red dot, and "an error has occurred"

spudd

I'm getting the same error as HJHammer.

Quicken Laura

Hi @spudd,

Thank you for chiming in. You can refer to the latest update on the community alert:

https://community.quicken.com/discussion/comment/20578034#Comment_20578034

Thank you!