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Awaiting First Bill

Dennis@1

Has anyone ever received an eBill from Directv or Frontier Communications? Both or these billers have been in 'Awaiting First Bill' status for several months now on my eBills page.

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Comments

Quicken Alyssa

Hello @Dennis@1,

Thank you for posing this question!

We currently have an Open Alert that refers to a known issue where ‘Current Bill’ information is not showing for billers; however, the alert specifically states it pertains to Quicken Classic for Windows, so let's explore some other possibilities.

I have some follow-up questions for you:

Approximately when would you say this issue began?
- Were there any significant changes to your system around the same time that this issue began?
  - For example, computer updates, Quicken updates, or starting to use other new software that could interfere with or interact with Quicken/Quicken data files.
Where is your data file located?
- If needed, here is a Support Article on how to check this.
Did bill information ever show up for these billers, or has it stayed in this status since you added them?
Are you able to pay these billers even though the bill information isn't provided?
Do you have other billers added that work properly?
Have you tried deleting these billers and re-adding them?
- If not, this is a good first troubleshooting step. Here is a Help Article with some information.

To delete an online biller:

Open Quicken and go to the Bill & Income tab.
Click on the Bills subtab.
Find the Actions column and click the circle with three dots.

4. Choose Delete from the menu options. If this biller is linked to a manual reminder, you would choose Unlink eBill instead of Delete.
5. Once you have done that, you can use the same menu to Link eBill.

Is biller information present now?

Let us know how it goes!

Dennis@1

@Quicken Alyssa A follow up to your questions.

This began from day 1 after adding these billers. Directv was added to the available billers list only 3 or 4 months ago. It connected and went into 'awaiting first bill' status as per normal. It has never downloaded a bill or changed status since.

I added Frontier Communications probably 4-6 months ago. It never downloaded a bill. After 2 or 3 months I deleted it and reconnected and it once again went into 'awaiting first bill' status and has never downloaded a bill.

I do not use Bill Pay.

The only other eBillers I have set up are all credit cards which all work fine.

Quicken Kristina

Thank you for your reply,

Since deleting and re-adding the biller didn't fix the issue, I recommend contacting Quicken Support directly for further help, as they have tools we can't access in the Community and can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!