can't download fidelity accounts in quicken classic for mac

pushkin

For several days, connection to my fidelity accounts fails. I get the message: Due to technical difficulties, we are unable to retrieve your information at the moment. We apologize for the inconvenience. Please try again later.. This has been going on for several days. I have many accounts in Fidelity, and manual download is not practical.

I've tried disconnecting all accounts and reconnecting them. Nothing has worked. The same problem with quicken in the web. Fidelity accounts are not updated.

Help, please!

Quicken Carlos

Hi @pushkin,

Thank you for providing those details. Having your Fidelity accounts connected but being unable to download transactions into Quicken can make it difficult to keep your investment information up to date, so I’d like to gather a few more details to help narrow this down.

• Are you able to sign in to your Fidelity account directly through the Fidelity website without any issues?
• Does the error occur when updating all accounts, or only when updating Fidelity accounts?
• What connection method are your Fidelity accounts currently using?
• Could you also provide a screenshot of the full error message you're receiving in Quicken?

The exact error code can help us determine what is preventing the accounts from downloading.

I look forward to your reply!