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Cannot delete Chase credit card as an online biller

epicmountain

My Chase Ink business credit card shows two identical entries in the bills and income tab. I don't use online billing and I've been trying to delete them forever. When I try to delete each entry I get an error message saying "Quicken experienced an issue and this biller was not deleted. Please try again"

I've tried removing the Chase account from online services, validating and super validating the file. Tried all three options under the review and repair option in the bills and income tab as well. They just won't go away.

Quicken Business & Personal, Version R69.29, Build 27.1.69.29, Windows 11 Enterprise

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Comments

Quicken Kristina

Hello @epicmountain,

Thank you for reaching out! To troubleshoot this, since the review and repair options didn't fix the issue, I suggest you validate your data file. Please save a backup file prior to performing these steps.

Validate:

File

Validate and Repair File...

Validate File

Click OK

Close the Data Log

Close Quicken (leave it closed for at least 5 secs)

Reopen Quicken and see if the issue persists.

Please let me know how it goes!