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Access denied for security snapshot information

Jack Scripps

Why did this happen?

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NotACPA

A bit more info would be helpful to us in trying to reply to your post.

What Q product are you running and what RELEASE of that product? This info is at HELP, About Quicken.

What steps/clicks did you do that led to receiving this message? I.E., how did you get there?

Quicken Levetta

Hello @Jack Scripps ,

We have a few questions that will help us better understand the issue and troubleshoot it.

Which browser are you using when you see the “Access denied for security snapshot information” message?
What button or link are you clicking when this message appears?
Are you using a VPN or firewall, or could your network settings be blocking communication?

Once we have this information, we can investigate the issue further.

Looking forward to your response

Quicken Levetta

Hello @Jack Scripps,

Just checking in, as we haven't heard back from you in a while. Do you still need assistance?

Thank you!

Jack Scripps

The problem has not happened again. Not sure why;….

Quicken Levetta

Thank you for responding. If you need further assistance, please reach out in the community.

UKR

Murphy in action, I'd say … :-)

If it happens again, please collect as much information on what you were doing just before that happened. Screen image snapshots would be helpful. Also tell us your version and release of both Windows and Quicken.

Thanks.