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Error Connecting Acorns.com

JKurka

This looks to be a long-standing issue. Quicken will not connect with this provider. Currently, it is returning a CC-501 error.

I see many posts that have been closed. Bringing this issue to the top of the list to see if support can finally fix it.

I have other investment accounts connected, including Morgan Stanley and Robinhood.

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Investments

Windows

Comments

Quicken Kristina

Hello @JKurka,

Thank you for reaching out! I checked our FIDIR (list of supported financial institutions), and it shows that Acorns currently supports only banking and credit accounts for download into Quicken.

I recommend contacting Acorns about this. They decide which account types they support for download into Quicken.

I hope this helps!

JKurka

The error shown in Quicken is CC-501 and to not contact Acorns.

"We apologize for the inconvenience, but we are facing an unknown error. Do not contact Acorns for assistance. They cannot fix this problem. Please try again in a few hours. Thank you for your patience."

Quicken Levetta

Hello @JKurka,

Thank you for letting us know that you are receiving the CC-501 error.

When I check your connections internally, I am not seeing it on our end. Here is a support article that addresses this issue.

If you receive this error, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support. This type of error may require our support agents to review logs in order to identify the issue and fix the problem. Important: Do not attempt to deactivate and reactivate your accounts as a troubleshooting step.

Let us know how it goes.

JKurka

To be clear, I've never been able to connect the account. I've received the error every time I try to connect for the past 6 months. It has never been succesful. I've contact Quicken support multiple times, they've provided the same instructions you have posted (which is sort of frustrating), and have been unable to resolve the issue.

Quicken Levetta

Hello @JKurka,

Thank you for that clarification.

You are receiving the CC-501 Error because you are trying to add an unsupported account type. This is what @Quicken Kristina

was trying to explain here :

https://community.quicken.com/discussion/comment/20577382#Comment_20577382

Which account types are supported in Quicken is determined by the financial institution. If you would like to add support for your investment accounts, you will need to contact Acorns for help. I'm sorry we can't resolve this for you.

I hope this helps point you in the right direction!