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HealthEquity CC-592

Mcjam

I have seen previous post on the error for Health Equity CC-592. I am unable to open the thread it says to follow.
Is there an update to the error?

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multi-factor authentication

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Quicken Levetta

Hello @Mcjam ,

Thank you for letting us know you're encountering this issue.

What thread are you unable to open? If you can share the link or title we will be able to take a look.

Please follow this article on CC-592 errors. Here are the steps to follow:

Log in to your bank’s website and locate the setting that specifies the secondary authentication method currently in use for your account.
Deactivate the secondary authentication method, or change it to another option, such as “Security Questions,” if available.
Restart Quicken and try connecting again.

I also wanted to let you know that we have an ongoing alert for CC-508 errors that may be related to this issue.

Please let us know if you continue to experience the problem after following these steps.

I look forward to your reply!

sjtideman

I have this same issue. It's been happening for at least a month or so. I get CC-592 when I try to update my Health Equity account from within Quicken. I have gone to the site and I already have a security question set up, but I changed it to a different security question. There isn't an option of a different authorization method. Still get the error. I've reported the issue to HealthEquity, not sure if I will hear back.

I'm using Quicken Classic Deluxe on Windows 11 Home. Version R69.53 build 27.1.69.53

So right now, it's another manual account. Ugh…

Quicken Kristina

Hello @sjtideman,

Thank you for letting us know you're experiencing this issue as well! The CC-592 error means that the multi-factor authentication option selected with the financial institution is not compatible with Quicken.

Our article on troubleshooting CC-592 errors recommends changing or temporarily turning off the secondary authentication option. To do this, follow these steps:

Log in to your bank's website and locate the setting that specifies the secondary authentication method in use for your account.
Deactivate the secondary authentication method, or change it to something else, such as "security questions" (if available).
Restart Quicken and try again.

Are you able to successfully update the account in Quicken with that secondary authentication method temporarily turned off?

I look forward to your reply!

Quicken Kristina

Hello @sjtideman,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

sjtideman

Sorry, I had a number of issues and I'm just getting back to looking at this one. Your suggestions look like what I had already mentioned - I can't CHANGE to security questions because that's how it's already set up. I don't see any other option - There is Change Password, or Change Security Question, nothing about changing the authentication METHOD.

@sjtideman

HealthEquity switched from passwords to using Passkeys a few months ago in most (or all) of their offerings. Since Quicken does not support Passkeys, it is my understanding that you cannot authenticate that account in Quicken - which is why you are getting the error. As a result you cannot download from HealthEquity anymore and therefore you have to manually enter your transactions into Quicken.

There are many posts about this on this community. To be clear, HealthEquity made this change decision and other financial institutions sooner or later may follow.

If you like, please review and vote for this Idea Post for Quicken to support Passkeys:

https://community.quicken.com/discussion/7969369/quicken-needs-to-support-passkey-login-to-accounts-now

Quicken James

Hello @sjtideman

Thank you for getting back to us. I am happy to help.

@BK is correct. Currently there is not a way to connect the accounts into Quicken due to the fact that the bank changed to using a Passkey.

This is also a known issue with this bank. You can bookmark this Community Alert to get notified of any updates.

I hope this helps.