Update has Failed for Days

Question

Quicken had an error last week when I simply tried to change from one file to another. A report was sent. This may or may not relate to the Big Issue — When I relaunched the program, Quicken tried to install an update. The Quicken Update Program pop-up window is displayed showing "Searching for Updates" and it ran for hours and hours and hours. I used End Task to shut down the program and relaunched it multiple times since. It still is not working. Two buttons are displayed: NEXT (disabled) and CANCEL. If I hit cancel, nothing happens. I have to use End Task to close the program.

So I am completely stuck — the program won't launch. The program won't get past the "Searching for Updates." The program is unusable.

So what now?

mshiggins · Answer

@DDub see if the advice given on this post resolves the issue for you:

https://community.quicken.com/discussion/7895010/why-does-quicken-close-after-i-open-it-searches-for-updates-and-then-closes

NotACPA · Answer

HOW are you trying to start the program?  Because it sounds like your clicking  on a "program install"  icon rather than the "program execute" or "program data" icon.

SO, right click on whatever icon you're using, click on PROPERTIES, and show us the contents of that properties icon.