Why has One Step Update quit working with Navy Federal Credit Union?

Question

I just tried to do my one step update with Navy Federal Credit Union and nothing is being downloaded, I had no problem before the last Quicken update, how can I get this fixed?

Quicken Carlos · Answer

Hi @swift80817,

Thanks for your reply. After checking our internal tools, I can see that the Navy Federal Credit Union accounts are showing Status: OK. Since there are no error codes or messages present, I recommend following the steps outlined in our support article about missing transactions:

* Go to Edit > Preferences > Downloaded Transactions and make sure Automatically add to banking registers is unchecked.
* Refresh the account by clicking the Actions Gear Icon in the upper-right corner of the register and selecting Update Now. Follow the on-screen instructions to complete the update.

* Confirm that the register is sorted by Date by clicking the Date column header. It’s possible the transactions are already in the register but are not appearing where expected.
* If applicable, click the Reset button at the top of the register to make sure there is no filtering being applied to the account.

* Try refreshing your Quicken sign-in session by going to Help > Refresh Sign in. After completing the sign-in process, run a One Step Update again.
* Go to Actions (Gear Icon) > Register Columns and select Downloaded Payee. This will allow you to search by the downloaded payee name and confirm the transactions have not been renamed unexpectedly.
* Go to Tools > Account List and check Show Hidden Accounts at the bottom left. Review any accounts that appear with a check mark in the Hidden column to confirm the missing transactions were not downloaded into a hidden account.

If the issue persists after following the steps above, please let us know:

* Are all of your Navy Federal Credit Union accounts missing transactions, or only certain accounts?
* Are the missing transactions still showing as Pending on the Navy Federal website?
* Are the missing transactions more than 90 days old?
* Did you recently restore a backup of your Quicken file before this issue started?

Let me know how it goes.

swift80817 · Answer

Quicken Classic Deluxe, version R69.29, no error messages

NotACPA · Answer

A bit more info is needed in order to help you.

What Q product are you running and what RELEASE of the product?  This info is at HELP, About Quicken.

When you do TOOLS, Account List, what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to this account?

Are you getting any error messages, or codes, when you try to download from NFCU?

Have you gone out to the website and verified that there's something to be downloaded?