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Cannot reauthorize Kemba Financial Credit Union (Ohio) in Quicken [Edited]

Edward

Kemba Financial Credit Union (Ohio) has recently changed their software. With the change I can logon to my accounts via the web. I cannot reauthorize access via Quicken. I have deactivated the accounts in Quicken and initiate the new sign on process. The process opens a window in my browser and I gain access, however, the process is not completed thru Quicken. All I get in Quicken is a spinning icon.

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Comments

Quicken Kristina

Hello @Edward,

Thank you for reaching out! To help troubleshoot, please provide more information on exactly what is happening. Are you being redirected to the financial institution's website to authorize the connection, but that authorization isn't getting back to Quicken (resulting in the spinning icon you described)?

If that is what's happening, then it's likely that something is blocking the communication with Quicken. Which web browser are you using? Do you use an ad blocker or pop-up blocker? Have you tried temporarily setting a different default browser? If you use a VPN, try turning it off while reauthorizing.

dsanchez

Hello, I am also experiencing this. I get the pop-up for Kemba and login, but it does not prompt me to confirm the connection between Kemba and Quicken.

[Edited - Readability]

RCB44691

I'm having the same issue. Worked okay before their system upgrade went live last week. Completely deactivated all of my Kemba accounts and tried to set up again from scratch. (Refer to the screenshots in the attached pdf file.)

Quicken prompts to log into Kemba and opens to their new redirected web page and I never see any pop-up where it shows completed and to return to Quicken (I confirmed all pop-up blockers are disabled in Chrome). Quicken eventually times out and fails. Hope this helps.

Quicken Webconnect Fails with KEMBA FCU.pdf

Quicken Kristina

Hello @dsanchez & @RCB44691,

Thank you for letting us know you're also encountering this issue. Since it started after a change to the financial institution's website, the root cause is likely on their end. However, there is some troubleshooting you can try before contacting the financial institution for assistance:

Pause any pop-up and ad blockers in your browser.
Temporarily set an alternate browser as your default, and test whether you're able to successfully connect using that browser.
- Do not use Brave or DuckDuckGo. They are known to block communication between the financial institution and Quicken.
Some antivirus programs have a Safe Banking feature that takes banking sessions to a custom browser. If you have an antivirus with that feature enabled, please pause it while connecting your accounts to Quicken.
If you use a VPN or firewall, try pausing it while connecting your accounts.

I hope this helps!