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Can't reactivate Best Buy Credit Crd for Downloading Transactions.

chomowitz

I am using Quicken on Windows 11 Pro (25H2), and my default web browser is Chrome (I tried MS Edge with the same problem results).

Up until about 2 weeks ago, I was able to routinely download my Best Buy Credit card transactions. Suddenly, the downloads failed, and Quicken automatically disabled its download setup. Since then, I have tried many things suggested to fix the problem, but when Quicken sends me to the Best Buy Citi web page to sign in, the sign-in says something went wrong and to try again later. NOTE that I tried adding a new account for the credit card, and that failed as well.

I have verified that if I use my web browser to go to the Best Buy Credit Card site, I can sign in okay, but those same sign-in credentials don't work on the site that Quicken sends me to.

Can someone guide me on how to fix this?

Thank you in advance for your help …

[Edited - Readability]

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Comments

Quicken Laura

Hi @chomowitz,

Thank you for sharing what you’re experiencing and the troubleshooting steps you’ve already tried.

If you’re using a VPN or antivirus software, I recommend temporarily disabling it and then trying to connect your account again.

I also checked your account and found that you were previously receiving the FDP-350 error, which is associated with a known issue. Although you may no longer be seeing that error, it may be worth revoking third-party app access through the Citi website and then reconnecting your accounts in Quicken, as some users affected by this error have reported success with these steps.

You can try the following:

Sign in to the Citi website.
Go to Profile > Settings > Desktop Connections.
Revoke or remove the Quicken/Simplifi connection.
Note: This will revoke the authorization token used for downloads through the EWC+ connection in Quicken/Simplifi.
Return to Quicken and go through the Add Account process to reconnect the account.

If the issue persists, let me know when the “Something went wrong” error appears. Does it occur after you enter your credentials, or immediately after Quicken redirects you to your browser?

Additionally, please attach a screenshot of the error message you’re seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to hearing from you.

chomowitz

I turned off Avast Antivirus, MalwareBytes and I turned off adblocker in Chrome … I then opened Quicken and went to my existing Best Buy Credit Card Account and initiated setup of downloads …. Quicken sent me to the credit card's sign in page and this time when I entered my ID and Password it worked and allowed me to enable Quicken access. It then sent me back to Quicken and I linked the new info to my existing account. Looks like it is good again.

Can you help me understand why Avast, MalwareBytes or Adblocker prevented things from working?

Thank you for your help on this …

Quicken Laura

I’m glad to hear it's working again, @chomowitz!

What you experienced was most likely caused by a security or privacy program interfering with the web connection Quicken uses during account setup.

When Quicken connects to a financial institution, it may open a secure sign-in page and then return the authorization information to Quicken after you approve access. Antivirus programs such as Avast and Malwarebytes, as well as browser ad or tracking blockers, can sometimes interfere with this process by blocking scripts, redirects, cookies, or other web traffic.

For more information, you can also refer to our support article here.

Please feel free to reach out if you have additional questions.