Fidelity Investments CC-501 Error Still Ongoing – Any Status Update?

LeSha

I am still receiving a CC-501 error when attempting to update my Fidelity Investments accounts in Quicken for Windows.

I see the ongoing Quicken alert for this issue (Ticket #12585994 / CTP-18268), but the most recent update I can find is from September 23.

As of October 1, 2026, I am still unable to successfully update my Fidelity accounts.

Is there a current status on this issue or an estimated timeframe for resolution? Also, is there anything Fidelity customers should be doing in the meantime, or should we continue to wait rather than deactivate/reactivate the accounts?

Thank you.

Boatnmaniac

Have you tried doing this?: File > New Quicken File > give the file a unique name > Tools > Add Account > Fidelity Investments > complete the reauthorization process.

Is this successful in setting up your Fidelity accounts with downloaded transactions?

If so, we can then try doing something (it might be a longshot) in your primary data file that might be able to set up downloads for you Fidelity accounts in there. Let me know.