nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Fidelity Credit Cards not downloading since 9/30/26

Jeepien

I have two Fidelity Signature Visa credit cards, and neither of them has downloaded anything in October, although a good handful of transactions have posted, according to the card website. There is no error message, just Complete.

I have tried resetting and Link to Existing Account, and that process completes, but still no transactions are downloaded. Quicken inserts one big adjustment entry, apparently trying to get the account balance to match, but it's not the right amount.

If I enter the transactions by hand, it reconciles correctly, but this is bad. If it fails to download, it should kick an error of some sort. And there should be a fix for the error.

Find more posts tagged with

Windows

Accounts

Fidelity

Comments

UKR

Which bank handles your Fidelity Signature Visa card?
Looking at the list of supported banks, there are many banks named "Fidelity something or other" …

Has there been a change recently, where your bank was merged with another one?

If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and request
help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Carlos

Hi @Jeepien,

Thanks for reaching out to the Quicken Community and for letting us know about the issue you’re experiencing. I understand you’re missing transactions from your Quicken register. After reviewing my internal tools, I found the accounts with the Status: OK. If you haven’t already done so, I suggest following the steps outlined in our support article about missing transactions:

Go to Edit > Preferences > Downloaded Transactions. Make sure Automatically add to banking registers is unchecked.
Refresh your online account information by clicking the Actions gear icon in the upper-right corner of the register and selecting Update Now. Follow the on-screen instructions to complete the update.
Confirm that the Sort Order in your account is set to Date by clicking the top of the Date column in your account register. It’s possible the transactions are in your register but not where you expected them to be.
Click the Reset button at the top of the register to confirm that there are no filters being applied to the account register.
Try refreshing your login session by going to Help > Refresh Sign in. After completing the sign-in process, try running a One Step Update again.
Go to Actions (gear icon) > Register Columns and check Downloaded Payee. This allows you to search by Payee and confirm the transactions haven’t been renamed unexpectedly.
Go to Tools > Account List and check Show Hidden Accounts at the bottom left. Confirm that the missing transactions haven’t been added to a hidden account by clicking on any account that appears with a check mark in the Hidden column.

If the issue persists, could you also confirm whether these transactions are still marked as pending on your bank’s website?

I hope this helps! Let us know how it goes.