nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"The selected transactions cannot be matched" (Q Mac)

Ploooplooo

In my register is a transaction that I already manually entered, and in the category is a transfer to another account. The bank sends a transaction, same date and amount, a completely different payee, and no category. My entry and the bank's do not automatically match (they never did). I used to drag/drop to match, but now that just gets rejected with no feedback, so I use the menu and get the unhelpful error that is the title of this post. They still won't match even if I modify the bank's transaction to have the same payee and transfer. This used to work in the past, so I suspect it is an improvement.

Find more posts tagged with

Quicken Mac

Comments

Quicken Carlos

Hi @Ploooplooo,

Thank you for letting us know the issue you are experiencing. I manually tested matching transactions in my Quicken file, and everything works as expected on my end, so I’d like to gather more information to understand why you are experiencing this issue.

When did the issue start?
Have you restored a backup file before the issue started?
Which version of Quicken are you currently using? To check, go to Quicken > About Quicken.
Does this happen with all transactions, or only with certain transactions?
Are you trying to match the transaction from All Transactions, or from the account in question?
If possible, could you upload a screenshot of the transactions you’re trying to match, including the status icon?

I look forward to your reply!

Bluekey Marina

Same thing just happened to me - never happened before…. I'm using Quicken Classic for Mac Business & Personal v 9.2.2 (Build 902.61860.100) Mac OS 15.8

Had a check entered for state of VA for $655. Check came into the bank from account updates, entered as a separate item, tried to drag to merge, get a grey circle with a line. Tried to select both and match and you get the error they can't be matched.

Had no choice but delete the new one downloaded and mark my original with a blue check mark

Hope this helps!

Quicken Carlos

Hi @Bluekey Marina,

Thanks for taking the time to share these details and for letting us know about the workaround you used.

Since the issue itself has not been resolved, I suggest monitoring how it goes. If you encounter the same behavior again, I suggest answering the questions above and, if possible, providing a screenshot of the transaction you are trying to match.

https://community.quicken.com/discussion/comment/20579383#Comment_20579383

That additional information will help us better determine what may be causing the issue.

Thanks again for taking the time to share your experience.

Bluekey Marina

This was the first time I've had it happen. If it does again I will take a screenshot to provide. Thanks!

John_in_NC

@Bluekey Marina

Could you please describe the icon you are seeing (Pencil, etc.) in the Status column (the dot for the header) for the manually entered transaction that you cannot match to. What color(s) do you see?