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Citi Bank - 16503 error

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This discussion was created from comments split from: CIT Transaction Download Errors.

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Gail@

I'm getting a 16503 error on my Citi Bank.

Quicken Laura

Hi @Gail@,

Thank you for reaching out. The 16503 error indicates that Quicken did not receive the expected response from your financial institution while updating the account, as outlined in our support article here.

I'd appreciate it if you could check the following and let me know:

How long have you been experiencing the 16503 error?
What is the connection type for the affected account?
Have you recently changed your bank credentials, particularly around the time the issue started?
Have you signed in to your bank's website and enabled the bill payment service in Quicken for the affected account?

To check the connection type:

Open the account.
Select Settings in the lower-right corner.
Go to the Downloads tab.
The connection type will be listed below the financial institution name.

To check the bill pay setting in Quicken:

Open the register for the affected account.
Click the Settings button in the bottom right corner.
In the Account Settings screen, click Bill Pay.

4. In the Bill Pay tab, review if the Bank Bill Pay status is set to On. If you don't have Bill Pay enabled with your bank, but the status in Quicken is On, you will need to turn it off.

Once you’ve checked these items, please let me know what you find. I look forward to hearing from you.