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Fidelity OSU fails with error CC 501

RChan

One Step Update has encountered CC 501 on Fidelity accounts since 10/6/2026.

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Known OLB Errors

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Comments

Quicken Kristina

Hello @RChan,

Thank you for taking the time to report this issue to the Community, and we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7976269/ongoing-9-23-26-fidelity-investments-cc-501-fdp-2505

Thank you!

(Ticket #12585994/ CTP-18268)

RChan

Update: my issue is resolved.

I just did a RESET Account under Online Service. It switched to the New Account sign-in on the Fidelity website. After logging in, it linked to a disclosure (very long page) agreement. Upon agreeing to the agreement. Quicken continued to complete the OSU.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that you were able to resolve the issue by resetting your account!

If you need further assistance, please feel free to reach out!

Bkuhl3

Fidelity OSU still fails with error CC 501

After several attempts I am still unable to get one stop update to download without a CC-501 error 9pm 10/11/2026

Quicken Kristina

Hello @Bkuhl3,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

https://community.quicken.com/discussion/7976269/ongoing-9-23-26-fidelity-investments-cc-501-fdp-2505

Thank you!

(Ticket #12585994/ CTP-18268)