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Set Up One Step Update for Home Depot Credit Card at Citibank

John Patriarca

I know how to do it. Doesn't work.

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Online Banking

Windows

Accounts

Comments

Quicken Laura

Hi @John Patriarca,

Thank you for reaching out! To help me better understand the issue, I'd appreciate it if you could share additional details:

Is this your first time connecting these accounts to Quicken, or are you trying to reactivate existing accounts?
Are you receiving an error message when attempting to connect? If so, what does the message say?

If possible, please also attach a screenshot of the error message, as this can help me better understand what’s happening.

For instructions on attaching a screenshot, please refer to our Community FAQ. If you don’t see an attachment option, you can also try dragging and dropping the screenshot directly into your reply.

Thank you for your help. I look forward to your response!

John Patriarca

reactivating existing. no error message. I believe the bank website is wrong because it doesn't recognize my creds even though i'm logged it to their portal (Citi).

35 year Quicken Windows user.

John Patriarca

Disregard. Just tried exact same thing i did this morning and it worked.

Quicken Laura

Hi @John Patriarca,

That’s great news! I’m glad to hear you were able to reconnect your accounts successfully.

Please don’t hesitate to reach out if you have any further questions.

nate12

I'm having the same problem as John mentioned above. October 17, 2026

Quicken Carlos

Hi @nate12,

Thank you for joining the discussion and letting us know you're experiencing the same issue.

To better understand what's happening and determine the most appropriate troubleshooting steps, could you please clarify a few things?

Does the connection fail during One Step Update or while adding the account?
If possible, could you share a screenshot showing where the process fails and any error message that appears?
Does One Step Update complete successfully, but no new transactions are downloaded?
Are you using a VPN or antivirus software on your computer that might be affecting the connection?
Have you tried restoring a backup from before the issue started? If so, did the issue persist?

Your answers will help us narrow down the cause and provide more targeted troubleshooting steps.

I look forward to your reply!