Capital One Reauthorize doesn't see any eligible accounts

Question

My Quicken Classic Business and Personal is requesting that I reauthorize my Capital One accounts. I have two credit card accounts at Capital One.

When I try to reauthorize, it responds with "You have no eligible accounts available to share"

I have tried authorizing the two accounts individually, as well as deactivating and reactivating; neither worked.

Suggestions? Others having the same issue?

Quicken Carlos · Answer

Hi @achinsd21,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Carlos · Answer

Hi @achinsd21,

Thanks for bringing this to our attention. I'd like to get a better understanding of where the reauthorization process is getting stuck so we can narrow down the cause.

Could you please provide a few details?

* When did this issue first start?
* At what point in the reauthorization process does the issue occur? Does the error appear when signing in to Capital One or after returning to Quicken?
* Could you share a screenshot of the error message or the screen where no eligible accounts are displayed?
* Are you using a VPN or antivirus software that might interfere with the connection?

These details will help us better understand what you're experiencing and determine the next steps.

I look forward to your reply!