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Huntington Bank - Did you mistype your sign-in info?

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This discussion was created from comments split from: Huntington Bank checking account not updating via One-Step Update.

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Mac

Direct Connect

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bdubs

I am having this same issue on Quicken Classic (Mac) v 9.2.2. I can't connect my account using Direct Connect. It's been working for many, many years until last week. Now it just says "Did you mistype your sign-in info? Please re-enter your credentials for Huntington National Bank." when I try to login. Confirmed that my credentials are correct by logging into the site using them. Disconnected my account from Quicken and tried to reconnect and it's the same issue.

This is definitely a Quicken issue and not user error. I see that one issue regarding not being able to login to Huntington was recently marked "Resolved" but problems still remain.

Quicken Alyssa

Hello @bdubs,

Thank you for reporting the issue you're experiencing.

The Huntington Bank alert that was recently closed was for a different issue than the one you have described. I have some follow-up questions for you:

Are there any error codes in the error message you receive?
If you don’t mind, could you please share a screenshot of the error message you're seeing?
- If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can drag and drop screenshots into your response if you don't see an option to add attachments.
Do you use Quicken features that require a Direct Connect connection method?
- Bank Bill Pay is one example.
Are you selecting the correct instance of Huntington Bank when trying to reconnect your account(s)
- The URL you use to log in online should match the one in Quicken.

Looking forward to your response!

bdubs

This is the error message that I receive. My account just stopped syncing at the end of last week. Credentials are all correct with 100% certainty. I just switched the sync settings to Quicken Connect and I can now download my transactions again, but Direct Connect does not work.

randy d

I had this same problem the last 5 days (Window PC) so today I disconnected my Huntington checking account in Quicken then I went to Tools, Account list, Edit on the Huntington checking account, Online Services, I not sure if this was the problem but in the account number field had only had 4 numbers so I put the complete account number in then picked on Setup Now and did my normal account login information and it all worked. Hope this helps