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investment transaction list missing

h stansfield

I have an IRA held at Vanguard, and set up direct connect for downloads. When I did that, the investment transaction list vanished and now I only have the portfolio "simple" view. I went into account details, and the tracking method is grayed out.

My other vanguard accounts, including other IRA accounts don't work this way.

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Comments

Sceptic

@h stansfield It sounds like the account may have been switched to Simple Investing when it was connected for downloads. The disappearance of the transaction register, the Simple view, and the grayed-out tracking method are all indicators that the account is now using Simple Investing.

Since you mentioned that your other Vanguard accounts still use Complete Investing, one possibility is that this IRA was reconnected or authorized more recently than the others and ended up with different connection settings. If that's the case, it would explain why this account behaves differently while the others continue to show a transaction register.

Can you confirm whether this IRA was recently deactivated/reactivated or reauthorized while the other Vanguard accounts were not?

Jim_Harman

To build on what @Sceptic said, let's start by verifying the connection method.

Go to Tools > Account List.
If the Transaction Download column is not displayed, click on Options at the bottom and select "Show transaction download status"
Find the account in the list.
What does it say there in the Transaction Download column?

h stansfield

Yes, I recently reconnected the account with Vanguard, and it is in "express connect" mode. It appears that if I want to see the transactions, I need to revert it to 'web connect" mode and do downloads from Vanguard manually.

Older accounts show 'express connect' but still show the register.

Somehow, that doesn't seem right.

Jim_Harman

Here is how to connect the account with Direct Connect. It looks complicated but it only takes a few minutes. I assume this is an account that was created after 2009, when Vanguard changed to their current account numbering system. If not, please post back for further instructions.

Back up your data file in case something goes wrong.
Go to Edit > Preferences > Investments and make sure the "Default to Simple investing for new accounts" box is not checked.
Go to Edit > Preferences > Downloaded transactions and un-check the "Automatically add to investment transaction lists" box if it is not already un-checked. This will give you a chance to review any new transactions to make sure there are no duplicates and the transactions are going to the correct account.
Go to the account in the Account List as above and click on Edit. Make a note of the problem account name and the Vanguard account number.
Select the Online Services tab and click on Deactivate. Do not click on “Set up now” after deactivating, you must go through the following steps.
Go to the General tab and now you should be able to select Complete mode. Select that.
Go to Tools > Add Account. This should open the Add account window. Don't worry, you will not be adding an account, you will be linking your current Vanguard account in Quicken to the corresponding online account.
Enter Vanguard and you should see the Vanguard logo on the right.
Below the logo, click on Advanced options. (This is the step you missed initially) Read the permission screen about Quicken and Intuit and click on Continue.
Under How should Quicken connect, select Direct Connect. Click on Next.
Provide your Vanguard username and password, and check the Save to Password Vault if that is how you normally operate. Click on Next.
You will see a list of all your Vanguard accounts. Any accounts that are already connected will be marked Don't add to Quicken. Accounts that you can connect will have entry boxes. For your existing problem accounts DO NOT SELECT THE DEFAULT OF ADD TO QUICKEN. Instead, select Link to existing account and select the Quicken account to use. Do not guess here. If you don't know which account to select or there are Vanguard accounts that you don't want to track, select Don't add to Quicken and only do the accounts you are sure of.

Sceptic

@h stansfield I think there is still a way to connect this IRA and use Complete Investment Tracking. I will defer to @Jim_Harman for process he put together to reconnect and be able to use Complete Investment Tracking.