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Quicken Account Linked to Stripe

rscottgallagher

Quicken Classic Business and Personal for Mac. Updated to this software about a month ago so that I could invoice clients via Stripe. Set up a Stripe account. Stripe account is setup and active. But Quicken is reporting an error and unable to connect. Spoke to a rep, went through troubleshooting, escalated to a higher tier and was given a ticket number and was told that I'd get an email upon resolution. That was over a month ago. I've called back many times and was given the same advice - "you will receive an email upon resolution". ticket #12612844. Is there any on here who can give me more info?

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Comments

Quicken Kristina

Hello @rscottgallagher,

Thank you for reaching out! I checked ticket 12612844. I can see that the issue was escalated to another team under ticket CTP-18700. The ticket is in progress. There aren't any updates yet.

I hope this helps!

(CTP-18700)

rscottgallagher

Thanks Kristina. Is this some type of known issue or is there any kind of community alert that I can follow for updates?

Quicken Kristina

Thank you for your reply,

It doesn't appear to be a known issue, and there are no alerts for it. Our ability to check for updates is limited because we can only see what they put on the ticket. If the escalated team needs more information or believes the issue is resolved, they should email you.

I understand that over a month of silence is frustrating. To ask for updates while you're waiting, I recommend posting in the Community because it's less time-consuming than calling Support directly, and moderators can check the ticket for new information.

Thank you!

rscottgallagher

Thank you!