On-going US BANK Connection Errors on Quicken for MAC

waymo2001

For the past three weeks, I have had ongoing and persistent connection issues updating my U.S. Bank accounts in my QUICKEN for Mac application. I have made numerous attempts to re-authorize these connections, disconnected my accounts, reconnected my accounts, cleared my keychain profiles, updated QUICKEN for Mac software, reinstalled QUICKEN for Mac software, created a new QUICKEN data file, and established new connections to my U.S. Bank accounts, and yet, whenever I establish a new session and update the accounts, I get new error messages (CC-506) telling me to "reconnect" my accounts.

I have done extensive online research on this issue, and the prevalent line of thinking is that I need to reconnect using "Express Web Connect +". However, that option is not available with U.S. Bank. I only see "Quicken Connect" when I try to re-establish the connection to update my accounts using QUICKEN for MAC. Curiously, I consistently have success with (2) of the (8) accounts that I try to update, but then after a couple of attempts, I will lose connection to all (8) of them again !?!

I have been a QUICKEN User for more than 20 years, and this is getting very annoying!

Frustrated in Denver

[Edited - Readability]

Quicken Carlos

Hi @waymo2001,

I understand how frustrating this must be, especially after trying multiple troubleshooting steps and continuing to experience connection errors with your US Bank accounts. Since you've already tried reconnecting your accounts and testing with a new data file, I suggest reviewing our support article on what to do if you're repeatedly prompted to authorize your accounts.

There are two potential causes of this behavior:

• Multiple data files: The new authorization process currently supports only one data file for migrated accounts. If migrated accounts are connected or authorized in another data file, the connection in your original file may be signed out, prompting you to authorize the accounts again.
• Hidden or closed accounts: Hidden or closed accounts in your data file may still be connected for transaction downloads, which can also cause repeated authorization prompts.

To check for hidden or closed accounts, follow these steps:

1. Go to the Accounts menu and select Hide and Show Accounts.
   
2. Review the list for any migrated accounts marked as hidden or closed.
3. If you find any accounts that are still connected for downloads, go to Register > Settings > Downloads for each affected account and select Disconnect Account.

Once these accounts are disconnected from downloads, the repeated authorization prompts may stop.

If you don't have multiple data files and the issue persists after checking these settings, please let us know so we can determine the next steps.

I hope this helps!