Can't download E*Trade Bank Transactions

Alan1

I have a Quicken Classic Business & Personal Subscription, and I used to be able to import my ETRADE bank transactions manually. A while back, Quicken changed to some kind of different authorization for ETRADE (maybe OAuth or something). Anyway, it worked for a while, then Quicken updated, and after that I kept getting "Connectivity Problems." Quicken kept asking, "Have you changed your password recently?" I haven't changed my password because I use 2FA using the Symantec VIP six-digit generator. I've tried the "No - Update Now" option and the "Yes - Next" option. The "No - Update Now" option comes back with "Success! Account Update is successful" but even after a successful account update I still get the "Connectivity Problem".
I've tried the other recovery by clicking the "Yes - Next - Continue troubleshooting" option. That option asks me to enter my User ID and E*Trade Password. After I enter my login and password, it reports "Success - The login information for your financial institution has been updated. You can continue with your One Step Update" and shows a "Close' button. When I try to use the One Step Update, I still get the same error, and I'm back to "Connection Problems".

Since ETRADE is supposed to work with Quicken. I went to ETRADE and downloaded the transaction in a QFX file called 10172026.QFX and looks like a valid QFX format file. When I try to import the file into my ETRADE Quicken account using the "import QFX" file (which used to work), I get the error "Quicken is unable to complete your request. [OL-221-A]" with a [OL-221-B] in the bottom left corner.

Now I can't import any transactions from my ETRADE bank account.

I've reported it to Quicken using the "Report a problem…" link at the top of the "One Step Update Summary", but I've never heard from them.

How can I get this fixed? Anyone know how to fix this problem?

Thanks!

My Computer is Windows and I always update to the latest version of Quicken right now I'm on Quicken version R69.53 Build 27.1.69.53

Quicken Kristina

Hello @Alan1,

Thank you for reaching out! To clarify, you will not get a direct response when you use the Report a Problem tool. These reports are reviewed daily to track multiple reports of the same trending issues and/or for troubleshooting/escalation purposes. When multiple reports of the same issue are received, those reports are also investigated further. Reports that can be replicated or verified are then submitted as tickets to the proper channels.

To troubleshoot the invalid password error you have been receiving, please backup your Quicken file and follow these steps from our article on CC-503 (invalid password) errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account on the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Reset Account.
5. Enter the correct login ID and follow the on-screen prompts to complete the reset. 
6. If prompted, carefully LINK the accounts found to the existing accounts in Quicken. 

After the reset process is complete, attempt your online session again. 

If the issue persists

Try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.
9. Make sure to carefully link the accounts to the existing accounts in Quicken.

To troubleshoot the OL-221 error you see when attempting to import using a QFX file, please follow these steps from our Web Connect troubleshooting article:

If you are seeing an OL-221 error

This error may be caused by your system date and time settings.

To adjust these settings in Windows:

1. Click the Start button, and then click Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
2. Click Clock, Language, and Regional, and then click Date and Time.
3. Click Change Date and Time to set the correct time and date settings.

The OL-221 error can sometimes be caused by a file-specific issue. If the troubleshooting above doesn't resolve the issue, try importing the file into a new account instead of the existing one. If the transactions successfully import into the new account, backup your file and copy the transactions into the existing account.

If you are still receiving this error after adjusting the date and time settings, this could indicate an issue with the QFX file itself. You will need to contact your bank to resolve this issue.

I hope this helps!