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Online backup no longer works after reinstalling Quicken

tejlwright

I had to reinstall Quicken on my Windows PC (self inflicted problem I'm afraid). Quicken itself and all my files, reports, etc. appear to be fine. Phew! But the online backup no longer backs up when I exit the program. Do I need to do something further to get that going again.

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Online Backup

Comments

Quicken Kristina

Hello @tejlwright,

Thank you for reaching out! To start troubleshooting this issue, first, please check which version of Quicken you are using. According to our Online Backup FAQ, any version earlier than R59.6 will not work. To check the version, navigate to Help>About Quicken.

If needed, you can use this article to update Quicken to the current version: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

If the issue persists, or if you're already using a current version of Quicken, the next thing to confirm is that you have it set up in your preferences. To do that, go to Edit>Preferences>Backup and check your Online Backup settings.

I hope this helps!