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Red Rocks Credit Union credit card now listed as loan

Paulio

My RRCU checking and savings accounts are downloading, but my Visa credit card had stopped downloading in the last few days with a CC-506 error that said the account didn't exist. I tried to 'reset' the account, but then Quicken said the account didn't exist at my institution. I disconnected all 3 accounts, restarted Quicken, and tried reconnecting the downloads (Express Web Connect). The checking and savings accounts showed up, and I successfully reconnected them to my existing accounts in Quicken. However, the Visa was only offered as a 'new' LOAN type (pic attached), and Quicken wanted to create it as a new loan (mortgage, auto, consumer, etc.), not as a credit card type and connect to my existing Visa. This completely disconnects any payment integration to the Visa from my checking account, and it seems that someone somewhere changed something so as to incorrectly identify the account type as 'loan' when it should be 'credit card'. Pls advise thx.

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Sceptic

@Paulio is it possible to expand the dropdown list to see if "Credit" shows as a selectable option for Type?

Paulio

Entire drop down may not be pictured, but no, 'credit' is nowhere on entire list

Quicken Carlos

Hi @Paulio,

Thanks for your reply, for answering the questions @Sceptic asked, and for sharing the steps you’ve already taken to troubleshoot the issue.

Since the credit card option is missing from the account type dropdown menu, even though the account was previously connected as a credit card, I have a few additional questions to help narrow down what might be causing this behavior:

Has your financial institution made any recent changes to its website or online banking services?
Has the credit card number changed recently, or have there been any other changes to the credit card account?
If you try adding the account in a test file, does Quicken identify it as a loan there as well?

To test this in a separate file, please follow these steps:

Go to File > New Quicken File.
Select New Quicken File and click OK.
Enter Test in the File name field and click Save.
Choose whether to use Quicken Mobile and Web.
Click Add Account and try adding the financial institution account.

Please let us know what happens during the setup process. If the account is added without prompting you to select an account type, go to Tools > Account List, click Edit next to the account, and let us know which account type is displayed.

I look forward to your reply!

Paulio

Investigated further: New data file and download produced same results, Quicken thinks the Visa is a 'loan' account type, so I called Red Rocks. As it turns out, they are aware of the problem, and they did have some new digital changes that caused Quicken problems. The go-live was 10/20/26, and that's when they discovered the bug. They are working on it and it may be resolved next week. I'll post results here.

Quicken Carlos

Hi @Paulio,

Thank you for following up and for trying the steps above. I also appreciate you sharing the information you received from Red Rocks Credit Union about the recent changes and the issue they identified.

It’s helpful to know that they are aware of the issue and are working toward a resolution. Please keep us posted once the timeframe provided by Red Rocks Credit Union has passed.

Thanks again for taking the time to share your findings with the Quicken Community!

Paulio

Issue persists today. Called Red Rocks and was told that it appears to be intermittent with some members and not others. It's "a known issue, and we're working on it". Whatever. Meanwhile, I download a QFX file from the website and import transactions but that's a [Removed - Inappropriate Language].

Quicken Carlos

Hi @Paulio,

Thank you for following up and sharing the information you received from Red Rocks Credit Union.

It's good to know they've acknowledged the issue and are working on it. We appreciate you sharing this update with the Community. Hopefully, Red Rocks will have a resolution soon.

Thank you!