STILL ONGOING Rocket Mortgage (Mr Cooper)- Loan Account showing Paid off $0

Rich_Mac

Rocket Mortgage acquired Mr. Cooper now over a year ago, and the Mr. Cooper accounts were integrated into the Rocket Mortgage platform shortly thereafter.

However, Quicken Classic Windows still does NOT properly import these Rocket Mortgage loans into its register, despite the fact that Rocket Mortgage does connect and identify the loan during the Add Account process. Instead, once downloaded into Quicken, the loan shows a zero balance and states "This loan is paid off". (if only!).

A number of cases on this issue were logged with Quicken support back in February/March 2026, but support closed them all without publishing any solution to this issue.

I am bringing this back to the forefront in hopes that Quicken support will solve this issue and publish a solution for everyone to use.

Quicken Carlos

Hi @Rich_Mac,

Thank you for following up on this issue. I understand that you’re looking for an update on the issue affecting Rocket Mortgage/Mr. Cooper loan accounts that are incorrectly showing as paid off with a zero balance.

I’d like to clarify that Community discussions are automatically closed after 30 days without activity. However, this does not mean that the reported issue has been resolved or that the investigation ticket has been closed. The discussion may be closed, but the investigation can remain open while the team continues working toward a resolution.

At this time, we don’t have any new information or updates to share regarding the investigation. We have requested another update from the team, and we’ll share any new information in the Community as soon as it becomes available.

In the meantime, I recommend monitoring the Community Alert, where we’ll post updates as they become available.

We appreciate your continued patience while we follow up on this issue and work to keep the Community informed.

(Ticket #12263346/ CTP-14708)