Sent a report a few days ago but not heard back yet. Anyone else having this?? I cannot download into my accounts so am falling behind in my work.
Hello @BMSINC,
Thank you for reaching out! When you say you sent a report, do you mean you used the Report a Problem tool in Quicken? If that is what you mean, you will not receive a direct response to a problem report. While you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.
Per our article on CC-601 errors, if the issue persists for longer than 24 hours, please contact Quicken Support directly for assistance. Warning: Do not deactivate and reconnect the account before contacting Support.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
