nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Quicken will not reconnect to Citibank Costco Visa

PT-OC

Windows 11 PC, Quicken Classic Premier Desktop version R69.53, Build 27.169.53 -

Quicken recently deactivated my bank checking account and credit cards. I was able to go through the steps to reactivate all except for Citi Costco Visa. I can successfully log in to the Citi website and see that Quicken is authorized for my Visa account.

In Quicken, it is deactivated. I attempt to reactivate…..Quicken informs

I move to the next step and CORRECTLY enter my username and password…….

I repeatedly receive a message stating, "Please enter a valid username and/or password and try again."

I am using the CORRECT login data that works properly on the Citi website and used to work in Quicken Desktop Classic, but now it will not connect. Again, on the Citi website, this account is authorized for Quicken.

I see others have had the same issue. What is the fix?

Thank you,

Pauline T. [Edited - Readability]

Find more posts tagged with

Windows

Accounts

Express Web Connect+

Accepted answers

All comments

Quicken James

Hello @PT-OC,

Thank you for coming to us with your issue. I am happy to help.

To help find the best path, will you please answer the following questions?

When did this issue start?
When your accounts were disconnected, was there an event that happened to cause them to be disconnected? (e.g., Quicken update, computer software update)
Where is your file located?
- If you are unsure, this Support Article shows you how to find the location.
Does the same issue happen when you try the Costco Anywhere Visa Card by Citi instance?

Please let me know what happens when connecting to the Costco Anywhere Visa Card by Citi and Citi Cards.

I look forward to your reply.

PT-OC

Quicken James. Thank you for your kind response. .

I cannot state the precise date it stopped connecting but think it was on or about 10/15/2026.

Quicken Classic Desktop updates are frequent at times. It is possible the issue followed a Quicken update. Looking at my Quicken I cannot see when it last updated - only the version data I noted in my post. I open Quicken almost daily sometimes several time daily, so updates are installed timely when pushed from Quicken.

Windows 11, Dell PC and other programs are updated timely. There were Windows updates on 10/14/2026 and later.

My Quicken files are located in My Documents.

Yes, the same issue occurs when I try the Costco Anywhere Visa Card and the and Citi Cards. In both instances it failed again still informing Invalid user or password. And again, I can successfully log into Citi directly with the username and password and Quicken is authorized for the account.

Please let me know if there is something else to look for that might help resolve this issue.

Thank you Quicken James.

@PT-OC,

There is a possibility that the interaction of the program with your browser is causing the authentication issue such as the stale cookies etc.

One simple thing you can try: Change your Windows "default" browser to a different one, temporarily. For example if your current default browser is set to Edge, change it to Chrome or Firefox etc. Then try reconnecting your Citi Visa in Quicken again.

For some users this approach was the resolution and hopefully it will be the same for you as well, fingers crossed.

Regards

PT-OC

Thankyou - good thought. I clear cache and cookies regularly thus unlikely there is anything stale there unless there is a system glitch.

The Good News is……I fixed it and now it it working. Here is what changed.

I have a second Citi account - AAdvantage MC that still was connected when the Costco Visa was deactivated and I repeatedly tried to re-activate the Costco Visa.

Last night, after again closing Quicken and rebooting the PC, the Citi AAdvantage MC deactivated….perhaps some oddity because of the "many" repeated attempts to connect the Citi Costco Visa. Both of those cards are accessible in the same Citi website login, both authorized for Quicken, and both previously worked fine with Quicken.

When I again tried to re-activate the Costco Visa…..again failure - informing invalid user ID or password, though both were correct.

Then I tried to re-activate the Citi AAdvantage card, using the same user ID and password and Voila! Both the AAdvantage MC and Costco Visa activated and last night and this morning both are functioning and downloading.

I am "guessing" they both needed to be deactivated to enable successful re-activation via Quicken. Thinking back, the Citi AAdvantage MC was the first Citi card added to Quicken years before the Citi Costco Visa was added. Maybe that influenced something in the process - that they needed to be authorized together? I have no explanation but am thankful they both are currently activated.

Again, thank you for the kind assistance. 😉

Boatnmaniac

@PT-OC - I'm glad you got your download connection working correctly, again.

If you run into this issue, again: There are 3 Citi AAdvantage credit card financial institutions in Add Account. Type in "aadvantage" into the search field in Add Account and you will get what is shown in the following picture. So, next time maybe try selecting one of the yellow highlighted ones to get your AAdvantage card downloading properly, again.

PT-OC

Thank you, Boatmaniac.

As suggested by Quicken James, as part of my troubleshooting to fix the Citi Costco Visa not working, I tried adding it via each of the other Citi options - none of them would reconnect the Citi Costco Visa, including that specific option.

It was resolved only when both Citi accounts (AAdvantage and Costco Visa) were deactivated and then both reactivated.

Thank you for the tip.

The matter is resolved - both accounts are working now.

[Edited - Readability]

Quicken James

Hi @PT-OC,

Thank you for following up!

I’m glad to hear you were able to connect the account successfully and that everything is working as expected.

Please let us know if you need any further assistance.

Thanks again!

PT-OC

Hi @Quicken James

Thank you.