Cloud sync takes forever to end and sometimes account transfers will become "unspecified accounts"

Kryptonian

Hello, I am using the latest edition. But as this screenshot indicates, the cloud sync now takes forever to finish. Not sure what's going on. I have to use Task Manager to end the program so that I can use it again.

And then sometimes, upon finishing syncing, certain account-to-account transfers will disappear, and therefore the reconciliation will be out of balance, resulting in negative amounts. For example, I used bank account A to top up a commuter card account B. I use Quicken to record the transaction manually. But because of the error, bank account B will disappear from account A's screen. Instead, "unspecified account" shows up. Therefore, account B will be underfunded, resulting in a negative balance. Can't send you a screenshot yet because the syncing hasn't finished. Thanks. This issue doesn't give me confidence in other Quicken products.

[Edited - Readability]

Quicken Kristina

Hello @Kryptonian,

Thank you for reaching out! To help troubleshoot, please provide more information:

• When did you first notice the issue?
• Is your Quicken file located directly on your local hard drive?
  • Is it synced with any cloud services, such as OneDrive, iCloud, or Dropbox?
• Does it happen only when syncing with the Quicken Cloud?
  • If not, what other activities trigger it?
  • Does this happen every time you sync with the Quicken Cloud?
• You mentioned that certain account-to-account transfers disappear. Does this affect all your accounts? If not, which specific ones are affected?

I look forward to your reply!