No notice to reauthorize accounts after update [Edited]

Question

You cost me hours of my time to figure out the issue as well as an hour or two of your support staff to guide me through the changes.

Quicken Kade · Answer

Hello @Mapper42 ,

Thank you for bringing your concern to the community. To add to what @Boatnmaniac  mentioned, I understand how frustrating these recurring connection issues can be. I would be happy to continue assisting you if you are still looking for help.

Before troubleshooting, please always back up your file. If you are repeatedly receiving reauthorization prompts, there are a few possible causes and troubleshooting steps we can explore:

* Check for old, hidden, or closed accounts: There may be accounts that are still attempting to connect to the financial institution, even if they are no longer actively used. Check for any old, hidden, or closed accounts that may still have online services enabled, as these could be triggering the reauthorization prompts. This screenshot shows where to see if they are connected inside the Account List. To get there, go to Tools - Account List; once there, select  "Show hidden accounts" If the option is present, as shown in the second screenshot.
*

* Revoke and reestablish the connection: Try revoking Quicken's access through your financial institution's website. Then, deactivate and reconnect the affected accounts in Quicken. This may help if the financial institution's website is not properly updating the authorization token.
* Restore a backup from before the issue began: Since this issue started after an update and you have already completed a Validate File operation with Support, the next step may be to restore a backup created before the update. Please keep in mind that you may need to reauthorize your accounts after restoring the backup.

I recommend working through these possibilities to see whether one resolves the repeated prompts. Please let me know the results, and we can determine the next steps from there.

Thank you for your time!

Boatnmaniac · Answer

Version updates typically do not require any accounts to be reauthorized. Generally, when reauthorizations are required, it is not something that most users need to do, and Quicken Inc. is only made aware of the issue when users like you and me report it.  On rare occasions, when there is a known need for everyone to reauthorize their download connection(s), it is often announced.

Whether your need to reauthorize was unique to you or to the larger user group cannot be determined since you did not provide any information regarding which version you updated to, which financial institution was affected, nor which account(s) you needed to reauthorize.  If you would care to provide this information, we can perhaps let you know whether your situation was common to many/most users or if your situation was an outlier.

[Edited - Readability]