For years I've used two separate Quicken files for two different Vystar accounts, (Mine and my parents). Each Quicken file has its own unique Vystar Credit Card account within the Quicken file. For about 2 weeks now I have not been able to download transactions from either Vystar Credit Card account, (Mine or my parents). The other accounts, (checking, savings, etc.) download transactions without issue.
I contacted Vystar, they imply it's a web connect issue with Quicken and not a known issue within Vystar.
I have tried resetting ONLY the CC account and also deactivating / activating ONLY the CC accounts and always get the following result.
When attempting to reactivate / reset the account I get a message stating that Quicken cannot find the CC account in Vystar. I then repeat the process, now it does find the account, but then all I get is a "balance update" in the register (the difference between my balance and the on-line balance), but no individual transactions. (It does give me the correct on-line balance, so I know it has connected to the account). I have followed troubleshooting steps on-line, but always with the same results. There are never any error codes or indications that anything is wrong. I believe this started happening just after the last statement for that account.
Should I try deactivating ALL of the Vystar accounts, then reactivating ALL of the Vystar accounts? Is there something else I'm overlooking?
"Automatic entry" is OFF, in Online Setup for the CC account.
"Use General Account Preference that applies to all banking accounts" is enabled. If I enable "Always automatically add transactions for this account", there is no difference.
I have submitted a "Report a Problem" within Quicken, with all of the attached files, but no response yet.
Please advise on what to try next.
