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After upgrading Quicken, cant read QFX files from Etrade bank

Matthew_K

I just upgraded my Quicken client to R70.20 build 27.1.70.20. It can no longer read QFX files from Etrade bank. I get the OL-221-A error. The log file says "Not all required fields present. Object: STMTRS missing tag: LEDGERBAL"

How can I get past this error? Please don't send me to talk to the bank. My Quicken could read these files before I did the latest Quicken client upgrade. Seems like a problem in the update?

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Comments

Quicken Carlos

Hi @Matthew_K,

Thank you for reaching out to the Quicken Community and bringing this to our attention.

If you haven't already, I suggest following the troubleshooting steps outlined in our support article on Web Connect troubleshooting.

One possible cause of the OL-221 error is incorrect system date and time settings.

To adjust these settings in Windows:

Click the Start button, then open Control Panel. In Windows 10, you can find Control Panel in the Windows System folder in the Start menu.
Click Clock, Language, and Region, then select Date and Time.
Click Change date and time and make sure your system's date and time settings are correct.

If you continue receiving the error after adjusting these settings, and since you mentioned that the issue started after a Quicken update, I suggest testing whether the previous Quicken version allows you to import the transactions successfully.

Before reverting to a previous version, I recommend creating a backup of your Quicken data file.

You can find instructions for installing a previous version in our support article: Reinstalling and patching your Quicken Subscription version.

Please let me know how it goes!

Matthew_K

Hi Carlos, I did the date & time thing. Still can’t import a qfx file. If you read my post carefully, you will see I included the entry from the log file which says there is a missing element in the file I exported from the bank. Seems like bank is writing a file that is incompatible with your latest release. Can you check it out and confirm?

Lewbert

Same problem here, but with 2 error codes. OL-221-A and OL-221-B

[Edited - Readability]

Quicken Carlos

Hi @Matthew_K and @Lewbert.

Thank you for following up and trying the troubleshooting steps above.

The log entry you shared indicates that Quicken is not finding a required LEDGERBAL (ledger balance) section in the OFX response contained in the QFX file. This could be related to how the file is generated or how Quicken processes it.

Since you mentioned that the issue started after the latest update, I'd like to follow up on my previous suggestion: Were you able to revert to a previous version of Quicken, and if so, did that resolve the import issue?

Your feedback will help us narrow down the cause.

I look forward to your reply!

ChrisBiggers

After the update that was pushed today, it broke my connection to my bank. The dreaded OLB-221-A error.

I rolled back to version R69 and it fixed it.

Here is an article on where to get the patch.

I hope this helps you out.

https://community.quicken.com/discussion/7977559/update-11-6-26-multiple-financial-institutions-ol-290-b-error