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One Step Update Not Working

pgavon

When trying to update using the "One Step Update" process this morning, the process starts but then freezes and does not continue to check for transactions / retrieve transactions. I am using the latest updated version (just updated this morning) for my Windows Classic Premiere. Is anybody else experiencing this issue???

[Edited - Readability]

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One Step Update

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thebone

Same for me. I had to kill the process and try again. It froze a second time. I went to get coffee and forgot about Quicken. When I came back like 15 minutes later, One Step Update had finished.

For fun, I exited again and tried the update to see if just having it finish successfully would make a difference. It froze again. But this time I watched and saw that my TIAA account errored out and as soon as it did, it switched to the summary page. TIAA was not listed and all the other accounts said complete. It took about 10 minutes for it to fail with the error - "An error has occurred". Doing another update without TIAA in the list went normally. TIAA website appears to be working normally.

pgavon

After trying for several hours, the "one step update" process is working again. So I assume the issue was fixed / resolved somehow.

bill21

The issue has reappeared. Current version of Quicken Classic, running on Windows 11.

[Edited - Readability]

Quicken Kristina

Hello @bill21,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

To confirm, is the problem that your Quicken program freezes when you run One Step Update?
When did you first notice this issue?
You mentioned that it reappeared. When did it happen the first time? What temporarily resolved it?
Is your Quicken file located directly on your local hard drive?
Is it synced to any cloud service, such as OneDrive, iCloud, or Dropbox?
- If the file is synced, does pausing the sync while you're using your Quicken file resolve the issue?
Do you use a VPN or firewall?
- If you do, does pausing it while running One Step Update resolve the issue?

I look forward to your reply!