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OL-290-B Error – Multiple Financial Institutions - Direct Connect

charlieo.Hemlock

November 6, 2026 9:20AM

Once again PNC Direct Connect is throwing an OL-290-B . Over and over again for the last 20 minutes. Last PNC issue with OL-290-B was about 7 months ago. This time I can't connect even after multiple tries.

Watching the connection process (which I know isn't all that valuable), it looks like the Direct Connect server isn't responding to the program requests and times out.

Coincidently … I just did the November Quicken update to R70.20 this AM before trying to connect.

Anyone else having an issue this AM?

Charlie

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One Step Update

Comments

Jeffreylance

Yesterday my problem was that one of my UBS accounts would not download transactions. The latest transaction was from December 2025. All my other UBS accounts downloaded fine.

Today when I tried one-step update I got this error code and none of my accounts would connect. I just loaded the latest Quicken update so I'm up to date as of 11/5/26.

I've tried deactivating accounts and reactivating. Validating the files and everything else the AI asked me to try. I cannot get anything to work.

Can you help me?

DM53

I'm having the same OL-290-B issue today. Accounts all updated yesterday. Updated Quicken today. No help. File Validation shows no errors.

unknown

This content has been removed.

Quicken Carlos

Hi @Jeffreylance and @DM53,

Thank you for sharing the details of the issue and the steps you have taken so far.

If you haven't already, I suggest following the troubleshooting steps outlined in our support article for this error.

I also recommend waiting 24 hours from when the error first appeared, as it may be temporary. If 24 hours have already passed, I suggest clearing your temporary internet files in Windows by following these steps:

Delete the files in your Temporary Internet Files folder in Windows

Click the Start button or Windows icon.
Open Control Panel. In Windows 10, you can find it in the Windows System folder.
Click Network and Internet (in Category view), then click Internet Options.
Select the General tab and click Delete under Browsing history.
Click Delete all, then click Yes to confirm.
Click OK.

Alternative steps to delete temporary files from your system

Open the Run command by pressing the Windows key + R.
Type %TEMP% and press Enter.
Click any file in the folder, then press Ctrl + A to select all files.
Press Delete. Some files may be in use and cannot be deleted. If prompted, select Skip or Skip all.

If the issue persists after trying the steps above, I recommend submitting a problem report through Help > Report a Problem. If possible, please also attach a screenshot of the error message.

I look forward to your reply!

billzebub

There was a Quicken update this morning. After installing it, I get the above referenced error when trying to update my PNC account. It will not connect, send payments or download transactions.

Quicken Laura

Hi @billzebub,

Thank you for reaching out and sharing your experience.

According to our support article, this error should be resolved after installing an update. However, since you started experiencing the issue after updating Quicken, I'd recommend backing up your data file and reinstalling the update using the manual patch below. This can help ensure the update was installed properly.

Quicken for Windows: Manual Patch Update

Once the installation is complete, reopen Quicken and try updating your account again.

Please let me know how it goes. I'll be happy to help with the next steps if the issue persists!

thompson87

I'm having the exact same problem. One step update worked fine with PNC this morning. I backed up my file, then installed the latest update, and now I get this error on PNC only. The link above to "Quicken for Windows: Manual Patch Update" takes me to a generic support page with no obvious information on how to do a manual patch update.

rabourassa

I get "an error has occurred" with no code for the error. What's going on? [Removed - Rant]

Quicken Laura

Thank you for catching that, @thompson87.

I've updated the link so it now directs you to the correct article. When you have a chance, please try installing the patch and let me know how it goes.

If the issue persists, even after installing the update, our support article recommends contacting your financial institution for further assistance. Although the issue started after the Quicken update, it's important to note that Quicken Support does not have access to financial institutions' servers, so they may need to investigate the connection on their end.

Please feel free to reach out if you have any additional questions.

thompson87

I followed the instructions to install the patch but the problem with PNC is still there afterwards.

Michael R

I installed the new update to quicken today. Now wells fargo won't update. i get an OL-290-B error

OL-290-B

KevHol

Today 11-06, Quicken performed an automatic software update. I get OL-290-B error when trying to do the "Update Now" with my Wells Fargo Credit Card account. I went back to the Wells Fargo account manually, and one of the screens asked me to confirm sharing with Quicken. I did the "confirm" thing, but no change.

BMWPilot

I am experiencing the same issue with PNC. I performed the manual update and deleted the temp files to no avail. I reported the issue and upload diagnostics.

db77

Same issue with Wells Fargo

steve mck

Same here, the update was "forced" when I opened Q. Thankfully I had saved the prior install kit and when I downgraded back to version R70.20 then WF update works again.

Swift

I am also experiencing this issue with PNC. Updated transactions yesterday morning with no issues, updated Quicken yesterday evening, and this morning am getting OL-290-B when attempting to update transactions. Installing the patch manually did not resolve the problem.

cyraxote

I'm having this problem as well.

flier

During the last online session, Quicken encountered an online error [OL-290-B]. PNC Bank

klanum

Ditto on my side too

Sceptic

@steve mck what was the version of the update that was "forced"? From what I can tell, R70.20 is the latest release.

MarkSNadel

I am getting the same OL-290-B error. Is there a fix for this? I have version R70.20?

Quicken Carlos

Hi @rabourassa,

Thanks for joining the discussion and sharing that you're also experiencing issues with UBS.

I suggest trying the troubleshooting steps outlined above. If the issue persists, please submit a problem report through Help > Report a Problem so our team can review additional details. If possible, please also share a screenshot of the error message, "An error has occurred," as this will help us better understand what you're encountering.

https://community.quicken.com/discussion/comment/20584760#Comment_20584760

Please keep us posted on how it goes!

Quicken Carlos

Hi All,

Thanks for bringing this to our attention. If you haven't already, I suggest following the troubleshooting steps outlined in our support article for this error.

Delete the files in your Temporary Internet Files folder in Windows

Click the Start button or Windows icon.
Open Control Panel. In Windows 10, you can find it in the Windows System folder.
Click Network and Internet (in Category view), then click Internet Options.
Select the General tab and click Delete under Browsing history.
Click Delete all, then click Yes to confirm.
Click OK.

Alternative steps to delete temporary files from your system

Open the Run command by pressing the Windows key + R.
Type %TEMP% and press Enter.
Click any file in the folder, then press Ctrl + A to select all files.
Press Delete. Some files may be in use and cannot be deleted. If prompted, select Skip or Skip all.

If the issue persists after trying the steps above, I recommend submitting a problem report through Help > Report a Problem. If possible, please also attach a screenshot of the error message.

I look forward to your reply!

G. Scott Phillips

Quicken Classic Deluxe for Windows
Windows 11
Release R70.20, Version 21.1.70.20

Since I updated Quicken to the latest release on November 5, 2026, I have been unable to update my Wells Fargo Advisors accounts (Wells Fargo Investment Services). I have done all the troubleshooting steps several times, including deactivating and reactivating online services. When I deactivate/reactivate, it never fully completes (continuous blue spinner), and I have to cancel to get back to Quicken. However, when I do this, the Online Services tab for each account shows that it has been connected. It has always shown - and continues to show - that they are connected via Direct Connect, while AI tells me that it should be using Express Web Connect + (I don't even see that option as being available).

flier

can i get a roll back patch to fix this

RiverRod

Same with me. PNC has been down since the latest Quicken update on November 5th!
We should NOT have to contact PNC about this issue.
It's Quicken who had us install the update and it's Quicken who should get with PNC to resolve this matter!!!

BerylS

I had the same issue a couple of days ago and it cleared up the next day. I updated from UBS fine yesterday morning (11/5). Today I am getting the connection error.

Sceptic

@G. Scott Phillips do not connect with Express Web Connect (EWC+). If you do, it will force you to Simple Investment tracking and you will not be able to see your account register and detailed investment transactions.

There are several users reporting this OL-290-B error with Wells Fargo this morning. I would hold off on trying any troubleshooting steps until we hear more or get further instructions.

plake

During the last online session, Quicken encountered an online error [OL-290-B].

TIAA-CREF same issue. Happened after update..

LeightonC

We are seeing this same error impacting TIAA retirement accounts. Spoke with Quicken this morning. They are saying they've heard of the issue, but do not know how to fix. Said to wait…

GeorgeO

No change after using above steps. Error persists since last Quicken update.

LeightonC

Same issue with TIAA

steve mck

Good question and this is weird. When I look at "about" in my current install it says R70.20 (after the "down grade"), but the file I used to re-install/down-grade was one I saved a couple of weeks ago: Quicken R69.53 Build 27.1.69.53 2026-1018 (file name is what I gave it when I saved it).

So, something in the re-install cleared something which enables the WF accounts to update.

Maybe try to download the install kit from Quicken and run it, to refresh your current install.

steve mck

See my note below on how a re-install fixed the WF error for me.

Sceptic

Thank you for the clarification. That is strange, but glad it's working now for you.

rabourassa

It's not fixed, and no one says it's their fault. I spoke to UBS this morning, and their answer is: wait till monday see if it works. Quickens says they have no problem calling UBS, but at first UBS said it was a Quickens call; they get the runaround. Quickens ' offshore help phone number is useless; they know nothing. I asked for an onshore agent in the USA; they said they could have someone call me, but not until MONDAY. Well, I'll be out and about Monday; what good is that? I asked Can you please tell me why I pay for Quicken if no one knows what is happening? Please let me know when you get the answer. Everything else i have set up to One Step update, and there are 10 accounts; they all work fine. I cant get anyone at quicken that knows whats going on or who can resolve this, just the runaround and they read from a script.

Jay Gourley

Please post the link in a copyable form. Complex links in images are not useful.

JoshD

The linked support article references error OL-292-B. This error is OL-290-B. It was caused by your update, not resolved by your update. Please roll back the update and test updates before you force them out to your subscribers.

rabourassa

I did all of that except to send this screenshot

Quicken one step update error message.pdf

charlieo.Hemlock

Both errors are very similar and somewhat interchangeable. Basically one indicates that Quicken (290) got no information back from the server and the other (292) that the request wasn't understood by the Direct Connect Server. I think this latest update may have changed some of the data mapping and the Direct Connect servers aren't yet recognizing the chnage(s). Only a guess on my part.

JoshD

I manually installed the patch and it is still giving the error. When will this be fixed? I want to pay my bills. Since this is obviously affecting many users and multiple financial institutions, it's on Quicken to resolve it with the financial institutions rather than having each user call their financial institution.

Jeffreylance

Hi Carlos. Tried all this. Nothing works. It seems obvious something is wrong with R70.20 update since so many people are having this same problem.

JoshD

How about posting a patch that will automatically roll back the bad update so that we don't have to print 23 pages of instructions, reinstall Quicken, disconnect from the internet, install a patch, reconnect to the internet (and hope that it doesn't go ahead and automatically update to the broken patch again)

dashoffa

Having the same problem AFTER the update with Wells Fargo. Disconnected and reconnected, same problem. Waited 24 hrs. Went to the gear box icon in the Wells Fargo register and successfully updated and retrieved data. Tried One Step Update, failed again with 290-B.

Retried via the icon gear box, no error (no data but it was already downloaded), no error.

It looks like the issue is related to a) the recent update, b) one step update. Hope this helps figure out the problem.

Jay Gourley

Issue DOES persist. For at least five days in my case. Update did not correct problem. For me or for others posting here.